Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist person on the basis of need, regardless of creed, ethnicity or nationality works through local church and non-church partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS re-established presence in Nigeria m 2000 and currently focuses on agriculture, HIV and health extractives and governance, and peace building programming.
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 2 years
- Location: Borno
- Job Field: NGO/Non-Profit , Project Management
The Accountability Assistant will work with the Feedback Assistant, the Accountability Officer, project teams and community mobilizers to ensure strong feedback and response mechanisms (FRM) are maintained and strengthened for THRIVE. S/he will be responsible for managing and monitoring beneficiary feedback on a daily basis and will prepare analysis reports presenting general trends to be shared with project teams.
Roles and Key Responsibilities:
- Categorize feedback received from the hotline and through community-based mechanism (staff, community meetings, suggestion boxes, etc…);
- Assign a ticket number to each feedback and enter in the database;
- Transmit feedback received to the relevant THRIVE sector lead or senior manager;
- Prepare weekly and monthly reports presenting summarizing learning from the FRM;
- Participate in team meetings to share the trends and learning from the FRM;
- Follow up regularly with sector leads to track progress on resolving and closure of feedback;
- Regularly update the database by adding the response implemented and close feedback when an adequate response has been given to the feedback provider;
- Ensure all feedback collected from beneficiaries is kept confidential and timely/accurate response is given back to them
- Support CRS and partner to document and respond to all community feedback received;
- Support the MEAL-Accountability Officer to facilitate orientation, training and awareness sessions on beneficiary feedback mechanism to CRS and partner staffs as required.
Required Languages – English, Hausa and Kanuri language skills are essential. Additional language competence, such as Shuwa Arabic would be an advantage.
Travel – Must be willing and able to travel up to 20 % in MMC/Jere field locations for THRIVE
Knowledge, Skills and Abilities
- Observation, active listening and analysis skills with ability to make sound judgment
- Good interpersonal skills and the ability to interact effectively with diverse groups
- Proactive, results-oriented and service-oriented
Supervisory Responsibilities: None
Key Working Relationships:
Internal : Feedback Officer, Feedback Assistant, MEAL Officer, Program Managers
External : Community members, partner staff
QUALIFICATIONS
Basic Qualifications
- Bachelor’s degree preferred.
- Minimum of 2 years of work experience in project support in Borno State;
- Experience in customer care services in any sector or in accountability for an NGO would be an advantage;
- Additional education may substitute for some experience.
- Experience in participatory action planning and community engagement.
- Experience in monitoring projects and data collection preferred.
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).
Method of Application
Interested and qualified? Go to Catholic Relief Services (CRS) on eipn.fa.us2.oraclecloud.com to apply
