Save the Children invests in childhood – every day, in times of crisis and for our future. In the United States and around the world, we give children a healthy start, the opportunity to learn and protection from harm. By transforming children’s lives now, we change the course of their future and ours. Please give monthly and support our mission. Save the Children is working to strengthen health systems and support maternal and child health in four northern states. Much work needs to be done for Nigeria to deliver its promises on Millennium Development Goals 4 and 5 (which aim to reduce child mortality and improve maternal health) before 2015. Facts About Nigeria More than 173 Million people live there The average girl stays in school only until she’s 9 123 out of 1000 children die before their 5th birthday A parent earns an average of just $4 a day Our Work Save the Children has been working in Nigeria since 2001. We’re helping to improve health systems in northern Nigeria to delivery maternal, newborn, and child health services, including the revival of routine immunization.
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 1 year
- Location: Abuja
- Job Field: NGO/Non-Profit
ROLE PURPOSE:
The role will provide maternity cover and is responsible for receiving feedback from affected populations using SCI toll-free line. She will be responsible for categorising, documenting, and responding to feedback received using SCI Nigeria Feedback Handing Standard Operating Procedures in a timely manner and dignified manner.
KEY AREAS OF ACCOUNTABILITY:
Managing SCI toll-free line
- Receive and respond to complaints and feedback received via the toll-free line Liaise with field MEAL and Program team and other relevant staff to ensure up-to-date and accurate information is provided by the toll-free line.
- Refer program-specific complaints to accountability focal points.
- Ensure all feedback is accurately documented and categorised in the Feedback and Reporting Mechanism (FRM) database.
- Ensure feedback is responded to appropriately using the Feedback Handling SoP.
- Review the functionality of the toll-free line.
- Ensure feedback is closed within the appropriate timeframe.
- Ensure confidentiality of feedback data is respected.
Communication
- Communicate with affected persons in a clear and dignified manner.
- Report clearly on challenges faced when managing the line.
Safeguarding
- Ensure all safeguarding concerns received through the central toll-free line are reported on Datix.
- Follow up with safeguarding colleagues to ensure actions are being taken on reported safeguarding concerns.
- Maintain confidentiality of safeguarding concerns.
- Work hand in hand with safeguarding colleagues
Others:
- Provide support to accountability Advisor to ensure an effective FRM system across programmes.
QUALIFICATIONS
Education and Experience:
- Bachelor’s degree in a relevant discipline (health sciences, social sciences, development studies or other)
- 1 year experience working in a related position in particular, Humanitarian experience.
- Formal training in Accountability, Monitoring and Evaluation, Data Management, Core Humanitarian Standards, Data Quality Assurance (DQA) is an asset
EXPERIENCE AND SKILLS
Essential
- Experience working with children and/or with groups most affected by discrimination and inequality
- Creativity, curiosity enthusiasm, and the ability to develop and test new ways of working and solutions to problems.
- Commitment to actively listening to other people’s ideas and viewpoints.
- Excellent interpersonal, oral, and written communication skills.
- Passionate, self-directed, and the ability to manage multiple competing demands and commitments, and to work flexibly in a team.
- Must be female.
- Fluency in Kanuri and Hausa languages is a must.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Commitment to the aims and principles of Save the Children. In particular, a good understanding of the Save the Children mandate and child rights, and an ability to ensure this continues to underpin our support.
Desirable
- Experience in supporting meaningful and ethical child and community participation.
- Experience in assessing information needs and communication preferences, and of designing appropriate information and communication approaches.
- Experience in establishing and/or managing Feedback and Reporting Mechanisms.
- Experience working for an NGO, civil society organisation or similar.
- Experience in analysing and presenting data in a way that facilitates effective decision-making.
