Action Against Hunger | ACF International, a global humanitarian organization committed to ending world hunger, works to save the lives of malnourished children while providing communities with access to safe water and sustainable solutions to hunger.
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 1 year
- Location: Borno
- Job Field: NGO/Non-Profit
Key responsibilities:
- Ensure through a systematic way that during distributions, helpdesk/information table are established to the community members to answer beneficiary comments/questions;
- Support the entry of complaints into the Action Against Hunger’s complaints and feedback database;
- Prepare bi-weekly reports showing the various categories of complaints and the status of the complaints;
- Lead in the handling of the Action Against Hunger’s toll-free lines;
- Support training sessions of relevant staff members to support and ensure quality implementation of accountability mechanisms and information provision plans;
- Support coordination of FSL, WASH, And Nutrition and Health projects monthly, quarterly, biannual and annual reviews and reports as required;
- Participate in dissemination of program information to communities, beneficiaries, and other stakeholders through a regular feedback mechanism;
- Support the management of the beneficiary complaints and feedback mechanism database;
- Update shared drive and project team space with program monitoring documents regularly;
- Facilitate the reporting and resolution of all FCM-related information;
- Ensure complaints are close within appropriate time-frame.
Position Requirements:
- Minimum of Bachelor’s degree in Economics, Rural Development, Business Administration, Statistics, Demography or related subject, with previous experience working in humanitarian projects;
- 1 year previous experience with local or international NGOs;
- Previous experience with FSL, WASH, and Health and Nutrition projects;
- Proficiency in the use of MS excel or other statistical package. e.g SPSS, STATA, ODK;
- Fluency in English, Hausa and Kanuri;
- Ability to work in partnership with government and development partners;
- Good interpersonal skills;
- Ability to work within a team setting;
- Independence, adaptability and flexibility;
- Excellent communication skills including report writing.
Method of Application
Interested and qualified? Go to Action Against Hunger | ACF-International on acfinternational.applytojob.com to applyAction Against Hunger | ACF International, a global humanitarian organization committed to ending world hunger, works to save the lives of malnourished children while providing communities with access to safe water and sustainable solutions to hunger.
