Action Against Hunger | ACF International, a global humanitarian organization committed to ending world hunger, works to save the lives of malnourished children while providing communities with access to safe water and sustainable solutions to hunger.
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 3 years
- Location: Abuja
- Job Field: ICT / Computer
Key responsibilities:
- Ensure that a backup policy validated by the mission and by the ICT referents at HQ is disseminated and applied throughout the mission;
- Configure the backups on the workstations and ensure that they are carried out in compliance with the standards and the backup policy;
- Ensure the maintenance of computers and check daily / monthly that preventive and corrective maintenance tasks have been carried out;
- Install and maintain the local networks of the mission according to the standards (kitlog);
- Check that network equipment is working properly;
- Analyze the use of the network infrastructure (Firewall, NAS) and propose technical solutions to improve the situation (security, performance, etc.);
- Ensure the functioning and monitoring of the means of communication on the mission;
- Ensure the follow-up of local telecommunications providers (Internet, fixed and mobile telephony, etc.) and the rationalization of associated costs;
- Train users in the proper use of ICT resources, the ICT basics and compliance with security rules upon arrival and at regular intervals;
- Ensure the capitalization of data and procedures related to the use of computer and network resources and ensure their dissemination;
- Provide software support to users for information and email sharing;
- Report the problems encountered and the solutions provided to the manager and team members;
- Ensure the identification of training needs, the development of training materials and their organization;
- Create indicators to monitor user satisfaction;
- Treat all users in a respectful and fair manner, in accordance with ACF’s code of conduct and policies (gender, safeguarding, etc.);
- Produce an ICT activity report on a monthly basis and send it to its managers (equipment fleet indicators, telecom indicators, user satisfaction indicators);
- Propose the implementation of ICT resources improving the work efficiency of users in accordance with the standards;
- Propose, validate and ensure the implementation of an ICT strategy;
- Develop and monitor the network with partners (NGOs, donors, etc.) at the technical and operational level.
Position Requirements:
- Minimum of a Bachelor’s degree in Information Technology or related fields;
- Professional certificate(s) in ICT sector;
- Masters in IT related field is an added advantage;
- Minimum of 3 years work experience required;
- Work experience in team management;
- Significant experience working in similar position;
- Capacity to conduct trainings;
- Strong verbal, written and communication skills ; approachable, diplomatic, able to maintain confidentiality ; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment;
- Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently;
- Capacity for analysis, synthesis and reporting of large amounts of information.
