Organizational Background
Cedar Foundation for Disability (CFfD) is a non-profit and developmental organization committed to promoting the rights, inclusion, protection, and socio-economic empowerment of persons with disabilities, women, children, and other vulnerable groups. CFfD implements inclusive humanitarian, resilience, and development programmes across conflict-affected and underserved communities in Nigeria.
CRM/Accountability Officer
Location: Borno State
Job Type: Full Time
Qualification: BA/BSc in Social Sciences, Public Administration, or related field
Experience: 3–5 years
Application Closing Date: 31/03/2026
Job Summary
The CRM/Accountability Officer will manage community feedback, complaints, and accountability systems, ensuring that beneficiaries’ concerns are addressed and integrated into programmatic decisions.
Roles and Responsibilities
- Design and implement community feedback and complaints mechanisms (CFM/CRM)
- Receive, document, and track complaints and feedback from beneficiaries
- Analyze feedback to inform program improvements and decision-making
- Train staff and community volunteers on accountability and feedback procedures
- Produce regular reports on feedback trends and follow-up actions
- Ensure transparency and responsiveness to beneficiaries in line with safeguarding policies
- Support integration of accountability mechanisms in project monitoring and reporting
Required Skills, Knowledge & Qualifications
- Experience in CRM, accountability, or protection programs
- Strong communication and interpersonal skills
- Knowledge of safeguarding, protection, and feedback mechanisms
- Proficiency in data management and reporting tools
- Ability to analyze and present information clearly
Competencies and Values
- Accountability
- Empathy
- Integrity
- Communication
- Teamwork
How to Apply
Interested and qualified candidates should submit their Cover Letter and CV as one document to: [email protected]
Note
- Persons with disabilities are strongly encouraged to apply
Only shortlisted candidates will be contacted
