About The Job
The Case Management Officer will provide survivor-centered case management services to vulnerable individuals in line with protection and ethical standards. The role involves conducting assessments, developing and implementing case plans, providing psychosocial support, facilitating timely referrals, maintaining accurate documentation, and coordinating with community structures and service providers to ensure comprehensive and effective support.
Location: Madagali, Adamawa State
Job Type: Eight (8) Months contract
Application Deadline: January 2, 2026
Key Responsibilities
- Provide survivor-centered and confidential case management services in line with protection principles.
- Conduct intake interviews and assessments to identify needs, risks, and appropriate interventions.
- Develop, implement, and regularly review individualized case plans with clients.
- Provide basic psychosocial support and emotional care to survivors and vulnerable individuals.
- Ensure timely and appropriate referrals to health, legal, psychosocial, shelter, and livelihood services.
- Maintain accurate, confidential, and up-to-date case files and documentation.
- Coordinate with community structures, protection committees, and service providers to strengthen support networks.
- Conduct follow-ups and case closures in line with standard operating procedures.
- Participate in community awareness activities and protection monitoring as required.
- Prepare timely activity reports while ensuring confidentiality and data protection.
Qualification/Professional Competencies
- Bachelor’s degree in Social Work, Psychology, Sociology, Gender Studies, or a related field.
- Minimum of 3–5 years’ experience in case management, protection, or GBV programming.
- Experience working in humanitarian or emergency settings is an added advantage.
- Knowledge of survivor-centered approach and case management guidelines.
- Fluency in English and the ability to speak and understand local language(s).
Required Skills & Competencies
- Strong understanding of protection principles and ethical standards.
- Excellent interpersonal, communication, and counseling skills.
- Ability to handle sensitive cases with empathy, confidentiality, and professionalism.
- Strong documentation and reporting skills.
- Ability to work with community structures and multidisciplinary teams.
- Willingness to work in challenging field environments.
Safeguarding & Ethics
- Strong commitment to safeguarding, PSEA, child protection, and confidentiality.
- Zero tolerance for exploitation, abuse, harassment, or discrimination.
How to Apply
Interested and qualified candidates should ‘click here” to apply.
Note:
- HARAF is an equal-opportunity employer committed to diversity. We encourage all qualified candidate’s regardless disabilities, age, sex. Ethnicity, race, religion and marginalized groups are encouraged to apply.
- Only shortlisted candidates will be contacted.
