Malteser International is an international humanitarian aid organization. It is the relief agency of the Catholic Sovereign Order of Malta and fulfills its mission to “serve the poor and the sick”.
Since 1956, our core task has been to improve the health and well-being of suffering and displaced people around the world. We provide emergency and disaster relief in the immediate aftermath of acute disasters and work towards the rehabilitation and reconstruction of afflicted communities. We work on the frontlines to provide immediate and long-term relief to those who need it most.
Our Vision: We aspire to a world where all individuals – particularly those in need and those who are displaced – live a life of health and dignity.
Mission Statement: We improve the health and well-being of suffering and displaced people in crises situations around the world. In this way, we especially fulfil the mission of the Sovereign Order of Malta to “serve the poor and the sick”. We provide support regardless of gender, political belief, origin, or faith.
Our approach: We intervene to provide medical and mental health support, clean water, sanitation, and hygiene (WASH), food, protection, and shelter where possible. We take a holistic approach to health in our programming, which includes the protection of nature. We work with local resources and engage local partners, as well as the Order of Malta’s global network, to provide rapid and effective responses in even the most remote locations. People are at the center of our assistance. Our goal is to sustainably increase the resilience of those worst affected by disasters. We are also committed to contributing to the achievement of the UN Sustainable Development Goals. In doing so, we extend our support to all individuals in need regardless of gender, political belief, origin, or faith.
Position: Gender Based Violence (GBV) Caseworker
Duty Station: Mashamari, Konduga LGA, Borno State, Nigeria
Role Description: Under the direct supervision of the Area Coordinator, the GBV Case Worker is responsible for planning, implementing, and providing quality case management to GBV survivors of the Malteser Program in Borno state, Nigeria. Within the responsibilities, the GBV Case Worker will need to ensure compliance with Malteser International’s and donor administrative, financial, safety and security and logistic procedures in the work
The role ensures quality, accountability, compliance, and evidence‑based learning in line with the Nigeria Humanitarian Fund (NHF) standards.
Main Responsibilities/Tasks:
- Provide direct and day-to-day survivor-centred case management services to Gender Based Violence survivors and individuals at risk of GBV.
- Assess survivors’ needs, develop an action plan, implement the plan, follow up and close the case in line with the GBV case management standard operating procedures and guidelines on case management.
- Document cases using the Intake and Assessment form.
- Follow up with survivors and other partners to ensure plans are implemented.
- Ensure case management steps are followed, referrals and documentation are happening in an appropriate and timely manner.
- Attend GBV meetings as may be required.
- Regularly update documentation and maintain the Database for all documented cases, plan of action and follow-up visits using the GBVIMS.
- Actively develop and maintain effective working relationships with case management actors in the field, including government actors, UN agencies, NGOs, and other relevant actors.
- Provide referrals for survivors of Gender Based Violence to other services, including legal services, safety and security, child protection, sexual and reproductive health services and specialized mental health services, accompany survivors where appropriate and conduct follow-up to ensure appropriate services have been provided to the survivor.
- Ensures that survivor-centred Approach, Guiding principles are maintained and enforced while working with survivors, including in a safe space for women and girls.
- Organise regular case conference meetings to address challenging cases and ensure survivors receive quality services with dignity.
- Provide capacity-building and training to Community Volunteers on thematic of protection (including GBV, protection mainstreaming, confidentiality of protection data)
- Ensure sensitive protection information is safely stored, secured and managed in line with the international standards on confidentiality and respect of privacy
- Submit weekly and monthly activities reports to the supervisor
- Report immediately any difficulty or delay faced in the implementation of activities to the direct manager
- Take lead in the activities of the women’s and girls’ safe space
- Practice self-care
- Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) and Safeguarding standards within Malteser International and amongst beneficiaries served by Malteser International
- Compliance & Ethics: Promotes and encourages a culture of compliance and ethics throughout
Team Management:
- Provide regular supervision to Community volunteers
- With support from the Protection Officer, Identify and provide capacity-building training for Community volunteers
- Conduct regular meetings with Community Volunteers for debriefing, provide support as may be needed, continuously collect feedback from community volunteers, and ensure communication to the Protection Officer.
Logistics & Administration:
- Define the needs in materials and tools required to conduct training and outreach activities.
- Organize and coordinate training sessions: venue, attendees, and support materials.
Reporting & Data Collection:
- Maintain files on all GBV documented cases and follow-ups in all operational areas.
- Manage Database of documented cases: to include statistics, and all other relevant information.
- Use the GBVIMS Incident Recorder to analyze cases documented for weekly, monthly and quarterly or upon request
- Collect, analyze, store in a database and report information on identified protection cases and referrals
General conduct
- Maintain a “client-friendly” atmosphere that is non-judgmental and supportive of beneficiaries regardless of their background, with special attention for respect of medical confidentiality.
- Participate in office work with colleagues as good team players.
- Be an active role model towards the target population, by adhering to a healthy personal behavior and lifestyle.
- Maintain a non-judgmental and supportive attitude towards colleagues and beneficiaries regardless of their background, political affiliation, or religion.
- Take responsibility in representing Malteser International towards the local population, authorities and other (I)NGOs
- Adhere and respect Malteser International guidelines and code of conduct.
- Carry out additional tasks as required by supervisor.
- This job description is non-exhaustive and can evolve depending on the organization’s needs.
- Malteser International has zero tolerance for sexual exploitation, abuse, and harassment (SEAH). All staff must adhere to safeguarding policies.
Required Qualifications and Experience
- Minimum of a Bachelor’s Degree in any field of study, with 2 to 5 years of experience in GBV Case Management, and Primero (GBVIMS+)
- Ability to communicate effectively in Kanuri, Hausa, and English.
- Candidate must be computer literate
How to apply:
If you are interested in this position, please apply online at our job portal until 11th February 2026.
Please note that, due to the urgent need to commence the program as soon as possible, applications will be reviewed on a rolling basis, pending a suitable candidate is identified.
Your cover letter and resume should be saved as one PDF document.
