Handicap International /Humanity & Inclusion (HI) is an independent and impartial international solidarity association, which intervenes in situations of poverty and’exclusion, conflict and disaster. Working alongside people with disabilities and vulnerabilities, she acts and testifies to meet their basic needs and improve their living conditions. It is’ committed to promoting respect for their dignity and their fundamental rights.
Since its creation in 1982, HI has implemented development programs in more than 59 countries and intervenes in many situations of emergency. Today’, we have a budget of’about 230 million’euros, with 4705 employees worldwide.
At Handicap International, we strongly believe in the’ importance of’inclusion and diversity within our structure. This is why we are engaged in a disability policy to promote the’accueil and’integration of people with disabilities.
Thank you’indicate if you need’a particular layout, including to participate in the 1st interviews.
For more’information on’association : www.hi.org
CONTEXT :
Within our Institutional Finance Department (DFI), you work within’a team composed of 10 people in Lyon and’ thirty other’ collaborators in our national associations. The DFI defines the strategy for seeking funds from major public institutions (EU, United Nations, Ministries and cooperation agencies) to finance operations. She also supports HI programs in the management of the lessor relationship and financing contracts.
As part of the deployment of’a CRM tool for managing the lessor relationship and the institutional financing cycle, the, we are looking for a deployment manager(e) to ensure the implementation of the solution on the geographical perimeter entrusted and support new users in the handling of the’tool.
DESCRIPTION :
To achieve this goal :
1. You implement the deployment plan of the’tool on the geographical perimeter entrusted to you :
– Ensure the implementation of deployment prerequisites)
– Facilitate the training of new users and present the training devices and support available.
– Monitor the’usage of CRM by users.
– Contribute to the’improvement of the overall framework of the rise in competence of users2. You process requests for assistance from new users :
– Provide effective support and adapted to the computer skills of each user.
– Analyze the’evolution of’assistance requests and propose solutions to facilitate the handling of the’toutil.
3. You organize the transition to current management
– Monitor the quality of’information entered in the’tool and propose solutions to reduce errors or omissions.
– To refer to the Referent CRM the needs of’improvement or’optimisation of the’tool as well as the good practices and the difficulties encountered.
– Finalize the deployment by the’organization of’a closing meeting.
– Participate in the capitalization of the deployment methodology.
ACCESSIBILITY :
The post is located in Open Space, boxes are available for more calm if necessary and the’ workspace is very bright. The station is easily accessible by public transport thanks to its proximity to several bus and metro lines. A parking is available. Regarding the building, lifts and access ramps are set up.
PROFILE :
You have two years of experience in software publishing or on a position requiring the use of’technological tools on a regular basis or you are familiar with the management of the lessor relationship and the contract cycle of financing and you have already used solutions (software, Excel tables or other) for the’analysis of financing from institutional donors. A 1st experience in training animation is a plus.
Autonomous, you also know how to show initiative and rigor’.
Assertive, we recognize you a good relationship, clear and precise communication
You master the English’ with the’oral as with the’
You are inclined to work on trello
CONDITIONS :
CSD contract type June to November 2024
Titles Restaurant, Map,
Mutual employer,
39 Hours weekly with 22.5 days of RTT to be taken annually, prorated according to the length of the contract.
Advantageous telework charter.
How to apply
Only online by attaching CV and cover letter via the following link :
CLICK HERE TO APPLY
Applications are processed continuously, do not’attend to apply !
Only successful applications will be contacted.
For more’information on’association : www.hi.org
