John Snow, Inc., and our nonprofit JSI Research & Training Institute, Inc., are public health management consulting and research organizations dedicated to improving the health of individuals and communities throughout the world.
Experience8 – 15 years
Location Abia.
Purpose: Request for Quotation (RFQ) for Engagement of Travel Agent in its Country office and Field offices in Nigeria, which is subject to applicable Federal regulations and provisions.
Scope of Work:
The selected travel agency will be expected to provide the following air ticketing services:
- S/N Description of Task Rate/Charge/Commission Complimentary/Free Remarks
- Handling ticket re-issuance as required by the organization
- Handling ticket cancellation as required by the organization
- Handling ticket refunds as required by the organization
- Provide competitive fare quotes for multiple airlines and routes, ensuring cost-effective options.
- JSI is to pay for face value of ticket only, while Agent to charge its commission
- Provision of 24/7 customer support/round-the-clock assistance for any ticketing issues or emergencies Including SMS/Watts up chats with travelers
- Offer special rates and discounts for group bookings and frequent routes.
- Deliver detailed travel itineraries for booked tickets, including airline information, terminal details, and flight times
- Ensure all bookings comply with the project’s travel policy, including the use of specific airlines when required Only Economy class, except where approval is provided by email for other classes of ticket
- Offer emergency support for last-minute travel changes, such as rescheduling flights or arranging alternative travel routes when needed
- Remind traveler a day prior scheduled departure time of flight itinerary and any change on the air ticket to ensure a smooth journey and timely arrival at the airport
Engagement Period
- The expected period of engagement will be from 25th October 2024 to 2th October 2025
Essential requirements/ Selection Criteria
The following information should be provided, including:
- Company Name and Address
- Authorized Contact Person
- Availability of 24/7 customer support
- Ability to meet the organization’s specific travel needs
- Experience and expertise in air ticketing services
- Length of time the quote is valid (Estimated Period for completion)
- Completed certifications regarding debarment and terrorism financing (see attachments).
- Past Performance Information. Please provide descriptions of three similar tasks performed in recent years and three (3) verifiable references with contact information.
- Quotations should certify as to the financial viability and resources of the company to provide the proposed goods within the period of performance (with verifiable proof of corporate bank existence).
The quotation should include separate technical and cost information detailed below.
TECHNICAL INFORMATION REQUIREMENTS
TECHNICAL REQUIREMENTS
- The quality of the products that JSI purchases are as important as any other specification. Quality requirements are included in each item’s specifications.
COST INFORMATION REQUIREMENTS
The cost information must be in Nigerian Naira, including:
- Unit price by item and total price for all items quoted.
- JSI is a VAT exempted organization.
- Costing MUST be in line with drafted specification guideline.
AWARD BASIS
- Quotes should be responsive to be considered for award, or they may be disallowed from further consideration. Responsive quotes are submitted on time and include all information requested.
- JSI will evaluate responsive quotations considering a variety of factors including but not limited to technical acceptability, Service, Delivery, Experience and Price. The award shall be made on basis of all items together.
Technical (30points)
- Degree to which the features of proposed model coincide with the desired features as contained in the specification technical specifications.
Completeness of Documents (20 Points)
- Evidence of Tax payment to relevant authorities, not later than 12months.
- Evidence of Registration/legal standing (LGA, State and National. Affiliation with Other relevant professional bodies plus).
- Bank statement copy
- Letter of Referee from bankers, not later than 3months from the date of application
- Price –Economic value for money (30points)]
Delivery period (10 points)
- Turn-around time from issuance of purchase contract to finishing and hand over.
After sale Service (5 points)
- To be stated in letter of forwarding acceptance to carry out after delivery service at no cost, if the damage is within the specification and is within 90 days from the date of hand over of completed job.
Experience and Past Performance (5points)
- Company longevity and financial stability.
- General experience providing similar services.
- References from clients who have bought similar services.
- Quality of previous business relationship with JSI/JSI R&T or any USAID funded project, if any.
- Domestic previous Experience.
- Sample (s) of similar verifiable jobs done in the past
CLAUSES
DEADLINE
- Quotes must be received by the designated deadline, or shall not be considered.
QUESTIONS OF CLARIFICATION
Interested companies should direct any questions about the RFQ in writing no later than October 23th 2024. Please direct all your questions to JSI Country Finance and Operations Director, Abuja office. Responses will be distributed to all RFQ recipients. All correspondence with JSI pertaining to this RFQ must reference the contact person and RFQ number on page 1. If after 30 days from the date of RFQ closure you did not hear from JSI, it means your application was not successful.
OFFER VALIDITY
Your quotation must remain valid for a minimum of 60days. Quotations should be signed by an official authorized to do so.
LANGUAGE
The quote, as well as correspondence and related documents should be in English.
NEGOTIATIONS
The most competitive quote is requested. It is anticipated that contracts will be awarded solely on the basis of information received. However, JSI reserves the right to request responses to questions and conduct negotiations with any potential vendor prior to awarding a contract.
REJECTION OF QUOTES
This document is a request for quote only, and in no way obligates JSI or USAID to make an award. JSI reserves the right to reject any and all offers received and/or to cancel the RFQ. Vendors whose quote is not selected may be notified.
INCURRING COSTS
JSI is not liable for any cost incurred during preparation, submission, or negotiation of an award for this RFQ. The costs are solely the responsibility of the potential supplier.
REPRESENTATIONS AND CERTIFICATIONS
The quote shall be accompanied by any requested representations and certifications completed and signed by an official authorized by the potential supplier.
AWARD TYPE
JSI anticipates awarding a fixed price contract(s). The award will include a statement of the total fixed price; the delivery date and other clauses; and invoicing information. Any expenses incurred in excess of the agreed upon amount will be the responsibility of the company and not that of JSI. Therefore, provide the most competitive and realistic cost/budget proposal to cover all foreseeable expenses related to the tasks outlined in this document.
FINANCIAL RESPONSIBILITY
Quotes must certify as to the financial viability and resources of the company to complete the proposed activities within the period of performance and under the terms of payment mentioned below. JSI reserves the right to request and review the latest financial statements and audit reports as part of the basis of the award.
PAYMENT
JSI policy prohibits advance payment.
Payments will be made on the following basis:
- The supplier will submit an invoice for payment after being notified of receipt and acceptance of the goods/services by the JSI Country Director or designee(s). Acceptance is predicated upon the compliance of the goods/services with the specifications set forth in the contract.
- The supplier will be paid an amount as stated on the contract. JSI payment cycle is net 30 days upon receipt of vendor invoice.
- Should the supplier require payment along other terms and conditions, these will need to be negotiated with JSI prior to final award and issuance of the contract. Full cooperation with JSI in meeting the terms and conditions of payment will be given the highest consideration.
Method of Application
Please submit quotations by 5pm on or before October 25th, 2024. All vendors can drop their quotation in the Tender Box in the security post area of JSI Integrated office located at No. 1, JC Obande close, Utako. Abuja. Federal Capital Territory or to the JSI Procurement email: [email protected]
Deadline for Submissions: 25th October 2024 on or before 5pm
