Protection Data Technical Assistant at Norwegian Refugee Council (NRC)

Role and responsibilities
Generic responsibilities:
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Professional Development Plan.

• Adhere to NRC policies, tools, handbooks, protection information management standards and data protection procedures.
• Support accurate and timely collection, digitisation, consolidation and validation of PfV monitoring and activity information from the four project LGAs.
• Maintain updated ITTs, approved protection databases, submission trackers and dashboard source datasets under PDM and MEAL technical guidance.
• Maintain secure, complete and traceable physical and electronic programme records, including authorized Means of Verification.
• Identify and promptly flag incomplete, inconsistent, late or potentially compromised data; track follow-up and corrections.
• Prepare routine data quality and submission reports, attend data review meetings and support timely programme reporting.
• Coordinate with PfV field teams, MEAL, IMO and relevant partners while respecting access restrictions and information sharing protocols.
• Plan and deliver assigned tasks with accuracy, integrity, confidentiality and accountability, working under pressure with minimal supervision.

Specific responsibilities:
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Receive, register and consolidate protection monitoring and activity datasets from Bama, Gwoza, Monguno and Madagali; maintain a submission tracker and follow up on missing or late field returns.
• Digitize approved hard-copy monitoring forms, activity records and other authorized programme documentation accurately, checking legibility, completeness and consistency against source records.
• Carry out routine data entry, cleaning, de-duplication and basic validation using NRC-approved tools; flag missing fields, conflicting figures, duplicate entries and unusual trends to the PDM and MEAL for resolution.
• Support the PDM in maintaining the Protection Monitoring Dashboard by updating validated source datasets, checking dashboard inputs and documenting changes; do not independently approve or publish protection analysis.
• Update protection indicator tracking tables (ITTs), activity databases and other approved reporting trackers with verified information; reconcile totals, reporting periods, locations and disaggregations with MEAL colleagues.
• Maintain separate, access-controlled records for protection monitoring, referrals, Individual Protection Assistance (IPA) and protection case management as authorised; do not merge identifiable case records into general dashboards or circulate case-level information without approval.
• Maintain a data quality and correction log, assign follow-up actions to relevant field focal points and escalate suspected data tampering, unauthorised access, loss or disclosure immediately through NRC reporting channels.
• Support completeness checks of Means of Verification (MoVs), attendance records, referral documentation and authorised IPA/PCM tracking records, without making case eligibility or assistance approval decisions.
• Maintain organised and secure physical and electronic filing, version control, naming conventions, restricted access, approved retention schedules and safe archiving of documents in accordance with NRC policies.
• Coordinate regularly with the four LGA teams and implementing partner data focal points to obtain submissions, clarify data gaps and support consistent use of approved forms and reporting templates.
• Work closely with NRC MEAL, and IMO colleagues to apply approved data standards, conduct routine reconciliations, support data review meetings and prepare accurate data extracts for authorised reporting.
• Prepare weekly data submission and completeness updates for the PDM, including progress against reporting deadlines, outstanding issues, data quality risks and corrective actions; provide ad hoc updates as requested.
• Support timely preparation of validated aggregate information for programme and donor reporting, ensuring figures are traceable to approved source records and do not disclose personally identifiable information.
• Follow NRC protection information management standards, informed consent, confidentiality, safeguarding, data protection and information sharing protocols; use only authorized systems and report any breach promptly.
• Prepare and follow a weekly work plan, organize competing tasks, meet agreed deadlines and proactively request guidance when technical decisions or permissions exceed the assistant role.

Critical interfaces:
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Protection from Violence Programme Development Manager (PDM), PfV Team Leaders, Officers, Technical Assistants and case workers
• NRC MEAL team, and Information Management
• Other NRC Core Competencies, Partnerships and relevant programme/support teams
• Implementing partners and field data focal points, through approved coordination channels
• Recruitment and appointment are contingent upon confirmation of project funding; any contract extension is subject to funding availability and organizational requirements.

Scale and scope of position

Qualifications

• Diploma or degree in information management, statistics, computer science, social sciences or a related field; relevant practical experience may be considered.
• At least two years of relevant experience in data entry, database administration, monitoring data management or programme information support, preferably in humanitarian programming.
• Good working knowledge of Microsoft Excel, Word, Power BI, email and digital data collection platforms such as Kobo/ODK; ability to use templates, formulas, filters and basic data validation.
• Demonstrated accuracy in data entry, reconciliation, data cleaning, document control and maintaining clear electronic and physical filing systems.
• Basic understanding of protection information management, data minimization, informed consent, confidentiality, secure data handling and safe information sharing.
• Ability to compile and update indicator tracking tables (ITTs), routine monitoring databases and dashboard source datasets under technical guidance.
• Ability to identify missing, duplicate or inconsistent records, maintain issue logs, follow up on corrections and escalate potential data integrity breaches promptly.
• Strong organizational skills, written English for routine reporting, ability to prioritize deadlines and work independently with minimal supervision.
• Knowledge of the humanitarian context in Borno and Adamawa, relevant local languages and experience supporting geographically dispersed field teams are advantages.

Behavioural competencies:
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

Performance Management:
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework.