What are we aiming at?” That’s the question our first president, Daniel Coit Gilman, asked at his inauguration in 1876. What is this place all about, exactly? His answer: “The encouragement of research . . . and the advancement of individual scholars, who by their excellence will advance the sciences they pursue, and the society where they dwell.” Gilman believed that teaching and research go hand in hand-that success in one depends on success in the other-and that a modern university must do both well. He also believed that sharing our knowledge and discoveries would help make the world a better place. After 140 years, we haven’t strayed from that vision. This is still a destination for excellent, ambitious scholars and a world leader in teaching and research. Distinguished professors mentor students in the arts and music, humanities, social and natural sciences, engineering, international studies, education, business, and the health professions. Those same faculty members, and their colleagues at the university’s Applied Physics Laboratory, have made us the nation’s leader in federal research and development funding every year since 1979. That’s a fitting distinction for America’s first research university, a place that revolutionized higher education in America
- Experience 8 years
- Location Nigeria
Key Responsibilities
- Collaborating with client operations, service delivery, and sales teams to gather feedback, refine processes, and launch new service features.
- Leading product discovery sessions to capture requirements that improve delivery workflows, resource planning, and client-facing tools.
- Working closely with UX and engineering vendors to ensure timely, high-quality releases.
- Defining and evolving the product roadmap for service offerings (e.g., employee engagement platforms, service delivery platforms, automation tools).
- Aligning product goals with broader service delivery KPIs—quality, turnaround time, cost-efficiency, and customer satisfaction.
- Identifying innovation opportunities to enhance service experience and value.
Requirements
- Should have 8 years product management experience, preferably in a service-based or operations-heavy environment
- Strong track record of designing and launching products or platforms that support service delivery, employee / community engagement and/or client enablement.
- Solid understanding of service operations workflows, quality frameworks, and client lifecycle management.
- Excellent communication, presentation, and negotiation skills Ability to navigate an organization
- Understanding of SLA / KPI frameworks in managed services or outsourcing environments.
- Strong organizational and project management abilities, with a strategic mindset focused on long-term success.
- Strong track record of designing and launching products or platforms that support service delivery, employee / community engagement and/or client enablement.
What we Provide
- Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.
Method of Application
Note
- Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity.
- We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status.
Interested and qualified? Go to Jhpiego – John Hopkins University on careers.hugotech.co to apply
