The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.
We are recruiting to fill the position below:
Job Title: Process Excellence Manager
Location: Nigeria
Contract Type: Indefinite
Pay band: Grade 8
Department: Financial Planning & Analysis
Role Purpose
- The Process Excellence Manager plays a pivotal role in driving continuous improvement, standardisation, and process excellence across global FP&A processes.
- This position ensures end-to-end planning processes are efficient, consistent, and aligned with the organisation’s strategic objectives.
- You will lead process improvement initiatives across multiple workstreams, collaborating with Business Decision Support (BDS), Group, FP&A Product Development team, and CoE delivery teams to gather requirements, address challenges, and deliver effective solutions.
- By managing change control, facilitating workshops, and maintaining clear communication on progress and benefits, you will help embed sustainable improvements and support FP&A transformation goals.
- You will also manage a Senior Analyst, providing guidance and support to ensure high-quality delivery of analysis, documentation, and improvement activities.
Role Accountabilities
Continuous improvement, standardisation, and process optimisation:
- Contribute to the ongoing standardisation and optimisation of FP&A workflows across regions, business units, and CoE teams. Identify inefficiencies, bottlenecks, and opportunities for process enhancement, escalating key insights to the Global Process Owner to support prioritisation.
- Support the development of improvement recommendations and action plans aligned with organisational objectives and best practice frameworks, and assist in evaluating opportunities based on business impact, feasibility, and transformation priorities.
- Work closely with BDS, Group FP&A, and regional teams to understand requirements and challenges and support solution design.
- Collaborate with FP&A Product Development and CoE functional teams to deliver effective process and workflow solutions, ensuring clear communication of changes, dependencies, and expected benefits.
Change implementation and stakeholder communication:
- Contribute to the development and tracking of change implementation plans, including timelines, milestones, and resource requirements.
- Manage change control activities for assigned processes and workflows, supporting the successful embedding of new and updated practices into BAU.
- Coordinate with FP&A stakeholders and CoE teams to facilitate smooth adoption of changes and minimise disruption to operational cycles.
- Prepare regular updates, reports, and dashboards to communicate progress, highlight risks, and demonstrate the benefits and impact of process changes.
Monitor performance and drive accountability:
- Assist in defining and monitoring key performance indicators (KPIs) to measure process efficiency, effectiveness, and compliance.
- Support the Global Process Owner through periodic reviews of FP&A process performance, identifying opportunities for refinement and corrective action.
- Provide data-driven insights and analysis to inform leadership decisions and support ongoing continuous improvement cycles.
- Promote adherence to process standards across regions and contribute to maintaining consistent documentation, governance, and accountability structures.
Collaboration and knowledge management:
- Manage and develop one Senior Analyst, providing day-to-day guidance, coaching, and support.
- Facilitate workshops, working sessions, and cross-functional discussions to gather input, validate requirements, and ensure alignment with transformation goals.
- Support knowledge sharing, training, and documentation initiatives to strengthen understanding, consistency, and adoption of FP&A processes across the organisation.
Knowledge & Experience
Education:
Essential:
- Educated to degree level or equivalent experience
Desirable:
- Relevant qualifications within finance (ACCA / CIMA)
- Formal training or certification in process excellence, such as Lean Six Sigma Green/Black Belt, BPM certification, or operational excellence qualification
Experience:
Essential:
- Demonstrated expertise (5+ years) in end-to-end process optimisation
- Hands-on experience establishing and managing process standards, including creation of Standard Operating Procedures (SOPs), control frameworks, RACI models, and global process documentation
- Strong understanding of financial concepts (P&L, balance sheet, cash flow, driver-based forecasting)
- Proficiency in Excel and data visualization tools (for example Power BI, Tableau)
- Excellent communication and stakeholder management skills
Desirable:
- Experience working with SAP products, especially SAP ECC
- Background in finance (FP&A) or finance consulting experience
- Familiarity with other EPM tools (Anaplan, Oracle, OneStream, IBM TM1, SAP BPC).
- Familiarity in process mapping tools
Important Information:
- Right to Work Requirements: You must have the legal right to work in the location in which the role is based
- Languages: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
Application Closing Date
Sunday, 11th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
