New Incentives is a pioneer in a growing movement of giving small incentives to caregivers whose infants get immunized, while increasing awareness of the health benefits of childhood vaccinations.
We are recruiting to fill the position below:
Job Title: Monitoring and Learning Officer (Internal & External)
Locations: North East & North West part of Nigeria
Job Type: Full-time
Department: Stakeholder Relations
Slot: 2 Openings
Job Summary
- We are seeking a Monitoring and Learning Officer to support the organization in conducting ongoing program quality assessments on New Incentives field activities.
- This position will be responsible for reviewing program implementation against organizational frameworks, assessing the level of protocol adherence, and evaluating stakeholder satisfaction.
- The ideal candidate works well independently, has excellent communication skills and the ability to think critically.
- Success in this role will require a high proficiency in planning, organizing, and implementing field visits in a timely and professional manner.
- The ability to critically assess program quality and make targeted suggestions for improvement is imperative to success. Proficiency in Google Workspace (formerly G Suite) is preferred.
Key Duties and Responsibilities
Ensures Program Quality in the Field:
- Engages in several weekly field visits to disbursement and other activities
- Utilizes framework to assess program quality
- Assesses stakeholder and beneficiary satisfaction through qualitative interviews
- Document lessons learned and success stories
- Generate excellent reports on field activities
- Identify critical factors for success and support their translation into program policy.
Administrative and Field Related Roles:
- Assesses 2 clinics per day and reports back to the Expansion Coordinator via myday regarding their proficiency in customer service.
- Performs an in-depth review of field officers customer service, incorporated into training and where relevant protocol recommendations.
- Develops and implement trainings on customer service and importance of good treatment of caregivers
- Executes training for managers and field auditors on how to assess customer service gaps.
- Equips staff with the skills needed to provide behavioral counseling intervention with beneficiaries. Strengthen and encourage interpersonal communication skills between health workers and the ABAE field officers.
- Reviews field officers performance dashboards to ensure a comprehensive understanding of field officers performance.
- Reviews clinic performance dashboards to ensure a comprehensive understanding of KPIs across all clinics.
- Reports on areas where refresher trainings are needed for field officers to the Expansion Coordinator.
- Visits clinics at least once a week.
- Participates and conducts training sessions during field officers trainings.
- Carries out any other tasks issued by the Expansion Coordinator.
- Manages a system to track beneficiary and non-beneficiary feedback and complaints.
Key Requirements
Education and Work Experience:
- B.Sc or equivalent.
- 2-3 years relevant experience working in MEL
- At least 1 years prior experience working for a non-profit, charitable organization, or INGO.
- Experience conducting qualitative research
Skills and Competencies:
- Strong communication and interpersonal skills (especially in Hausa)
- Excellent budget management skills.
- High ethical standards and integrity
- Ability to travel extensively
- Ability to identify gaps and recommend solutions
- Ability to manage multiple priority tasks
- Highly proactive with a very strong sense of accountability
- Proficiency in MS Word, MS Excel, MS Powerpoint, internet browsers, smartphones and ICT in general. Ability to use Google Doc, Google Sheet, and AppSheet would be a bonus.
Application Closing Date
31st March, 2023.
How to Apply
Interested and qualified candidates should:
