In 1993, a group of passionate and concerned private sector leaders representing key economic sectors conceived the Nigerian Economic Summit (NES) and sustained it as a platform for bringing together private sector leaders and senior public sector officials to discuss and dialogue on the future of the Nigerian Economy. Three years later, in 1996, the Nigerian Economic Summit Group (NESG) was established and incorporated as a non-profit, non-partisan private sector organisation with a mandate to promote and champion the reform of the Nigerian economy into an open, private sector-led globally competitive economy. Over the years, NESG has achieved significant progress in the areas of research outputs, execution of programmes, seminars, conferences and workshops aimed at facilitating the formulation and implementation of social and economic reform programmes for the growth and transformation of the Nigerian economy. NESG has emerged as the most notable platform for public-private dialogue in Nigeria. During this period, the Group has established an excellent working relationship with the Government of Nigeria, the public sector, private sector, and other stakeholders.
- Job Type: Full Time
- Qualification: BA/BSc/HND, MBA/MSc/MA
- Location: Lagos
- Job Field: Sales / Marketing / Retail / Business Development
Job Summary:
- As a Stakeholder/Member Relationship Analyst, you will play a vital role in ensuring that our members and stakeholders have a positive and satisfying experience.
- You will be responsible for analysing their interactions, feedback, and data tidentify opportunities for improvement and drive loyalty.
- This role requires a combination of analytical skills, communication skills, and a genuine passion for delivering exceptional customer engagement.
Key Responsibilities:
Member Data Analysis:
- Analyse customer data, feedback, and behaviour tidentify trends and patterns.
- Use data tdevelop insights intcustomer preferences, needs, and pain points.
- Collaborate with cross-functional teams ttranslate insights intactionable strategies.
Member/Stakeholder Feedback Management:
- Collect, organize, and analyse customer feedback through surveys, reviews, and other channels.
- Identify recurring issues and recommend improvements tenhance the customer experience.
- Monitor and report on customer satisfaction metrics.
Member/Stakeholder Engagement and Retention:
- Develop and implement strategies tengage with customers and build long-lasting relationships.
- Create personalized customer experiences through targeted communication and outreach.
- Identify opportunities tincrease customer retention and reduce churn.
Process Improvement:
- Work closely with relevant departments tstreamline and optimize customer-facing processes.
- Suggest and implement improvements tenhance efficiency and effectiveness.
Communication and Training:
- Collaborate with customer service teams tensure consistent communication and support.
- Provide training and guidance temployees on customer-centric practices.
Reporting and Documentation:
- Maintain accurate records of customer interactions and data.
- Generate regular reports and presentations tcommunicate findings and recommendations.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field (Master’s degree is a plus).
- Proven experience in customer service, data analysis, or a related role.
- Strong analytical skills and proficiency in data analysis tools/software.
- Excellent communication and interpersonal skills.
- A customer-focused mind-set with a passion for delivering outstanding customer experiences.
- Ability twork independently and collaboratively in a team environment.
- Proficiency in using CRM software and Microsoft Office Suite.
- Attention tdetail and strong organizational skills.
Method of Application
Interested candidates should submit their resume and a cover letter explaining their qualifications and interest in the position to [[email protected]]. Please include “Stakeholder/Member Relationship Analyst Application” in the subject line.
