Job Title Manager, Operations
Department
Reports to
Operations
Senior Manager, Operations
Based in Kano
Who we are
eHealth Africa designs and implements data-driven solutions and technologies to improve health
systems for and with local communities. eHA’s technology works in low connectivity settings and smartly
uses data to drive decision-making by local governments and partner agencies to get optimum results.
We leverage our staff and department expertise across four programmatic areas:
━ Public Health Emergency Management
━ Disease Prevention and Monitoring
━ Laboratory Systems & Diagnostics
━ Climate Adaptation in Health, Food Security & Nutrition
In each of these programmatic areas, we partner with governments, communities, nonprofits, and other
stakeholders to generate holistic solutions because we believe that every community deserves access to
tools that can enable them to lead healthier lives.
Purpose of the position
The Operations Unit provides operational support across departments to ensure the smooth and
efficient functioning of eHA’s infrastructure and core services. It plays a critical role in operational
planning and cross-functional coordination—directly supporting the organization’s mission to deliver
high-quality health programs and services.
The Manager, Operations provides strategic oversight and technical leadership for eHealth Africa’s
operational infrastructure, ensuring scalable and efficient systems that support the organization’s programs and services. S/he is responsible for designing, implementing, and optimizing operational
frameworks that integrate facilities, logistics, engineering, and security functions. The Manager ensures
operational readiness, compliance, and cost-effectiveness while fostering cross-departmental
collaboration to meet evolving organizational needs.
What you’ll do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Other duties may be assigned:
— Design, implement, and monitor integrated operational frameworks that align facilities,
engineering, logistics, and security systems with organizational goals.
— Ensure operational systems meet performance benchmarks and comply with health, safety, and
regulatory standards, including donor and statutory requirements.
— Develop and execute strategies to enhance cost-effectiveness, scalability, and service reliability
across all operational domains.
— Monitor infrastructure capacity and performance, providing data-driven recommendations for
upgrades, risk mitigation, and operational enhancements.
— Collaborate with program managers, engineering teams, and other units to ensure operational
alignment with programmatic and strategic priorities.
— Advise senior leadership on infrastructure planning, operational risks, and resource allocation,
contributing to long-term sustainability and resilience.
— Maintain effective communication with vendors, contractors, and service providers, ensuring
timely delivery and compliance with service-level agreements.
— Build and mentor operational teams, fostering a culture of safety, accountability, and continuous
improvement across all sites.
— Ensure facilities and systems are functional, well-maintained, and compliant with building codes,
environmental standards, and occupational health regulations.
— Oversee logistics, asset management, and physical security operations, ensuring efficient
workflows and safeguarding organizational resources.
— Monitor implementation of automation tools, smart systems, and energy-efficient technologies,
driving innovation and improved service delivery.
— Provide timely and accurate operational reports, dashboards, and analyses, supporting strategic
decision-making and performance tracking.
— Conduct routine reviews of operational policies and procedures, recommending updates to
improve efficiency, reduce costs, and strengthen compliance.
Who you are
The requirements listed below are representative of the knowledge, skill and/or ability required to
successfully perform this job.
一 Operational Strategist – Designs and manages integrated systems that improve
organizational efficiency and resilience across teams and functions.
一 Infrastructure & Systems Expert – Applies technical knowledge of facilities, engineering
systems, and logistics to support reliable and scalable operations.
一 Data-Driven Enthusiast – Uses operational data to identify gaps, assess performance, and
recommend sustainable improvements.
一 Collaborative Leader – Builds strong cross-functional relationships and guides operational
teams toward shared goals and high performance.
一 Agile Problem-Solver – Anticipates challenges and delivers practical, scalable solutions that
support business continuity and growth.
一 Compliance Advocate – Ensures operations align with safety, regulatory, and organizational
standards through consistent monitoring and enforcement.
Qualifications and Experience
一 Bachelor’s degree in Business Administration, Operations Management, Project Management,
or related field. Preferably Master’s degree.
一 Minimum of 7 years of progressive operations management experience, including
responsibility for multi-site facilities, logistics, and infrastructure role, preferably in an NGO or
an equivalent combination of education and experience.
一 Demonstrated ability to design and implement operational frameworks that meet compliance
and performance standards.
Certifications and Licenses
APICS, PMP certifications or the equivalent are desired
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can become louder at times due to group discussions or
activities. eHA is a tobacco-free environment.
eHA Gender Diversity Statement
At eHealth Africa, diversity is integral to who we are. We value and honor diverse backgrounds and
experiences, and strive to create inclusive and equitable working environments that promote
Learning, Fairness, and Opportunities for all.
Above all
We believe strongly in our mission and values, and our teams are most successful when they
do also.
IMPACT & QUALITY:
We push ourselves to maintain high standards ensuring that we produce the most meaningful results
in everything we do, no matter how big or small.
INNOVATIVE PROBLEM-SOLVING:
We maintain a worldview driven by possibilities, not limitations. We take smart risks and foster an
environment where creativity and innovation thrive.
INTEGRITY:
We are honest and truthful in our work. We always do what is right, even when it is not easy. We put
our values into practice and hold each other accountable
I certify that I have had the duties of my position, which I have accepted, explained to me and I understand
the requirements of the position. I further certify that I am qualified and capable of performing these duties
I have received a copy of this job description for my own records.
