MSI Nigeria is a results-driven social enterprise that applies modern management and marketing approaches to deliver high-quality reproductive healthcare and related services across Nigeria. We are committed to meeting the needs of underserved populations by expanding access to, and uptake of, a broad range of reproductive health services. MSI Nigeria is part of the MSI Reproductive Choices global partnership (formerly Marie Stopes International), operating in over 37 countries worldwide.
Locations: Abuja (FCT), Benin – Edo, Lagos, Port Harcourt – Rivers
Objectives
- The Client Service Executive will be responsible for assisting in providing client centred clinical service in the Marie Stopes Clinic.
Overall Responsibilities
- Encourage a commitment to accommodating clients’ special needs such as flexibility of working hours.
- Maintain strict privacy and confidentiality to generate demand for MSIN services.
- Have a public relations and promotional role with colleagues, MoH and the general public
- Timely collate and submit centre report to the centre team
- Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets.
- Man and manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times.
- Assist to provide counselling on core MSION Clinical services at the centre.
- Receive, receipt and bank all service income in the centre on daily basis.
- Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
- Manage and document client complaints professionally
- Adequate inventory and stock management knowledge and experience
- Keep record in the centre using the approved formats to ensure tidy medical records and registers
- Keep the Centre and its surroundings tidy, neat and clean at all times
- Make proper use of available information systems in MSI to facilitate service delivery & trainings
- Assist with client statistics and data relating to clinical issues for analysis.
- Take record of all referrals from the referral networks
- Lead all online client booking and follow up
- Collate and update all client data including phone numbers, contact addresses and email addresses.
- Support documentation of case studies
- Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic.
- Carry out any other duties assigned by the Centre Manager.
Requirements
- Minimum HND/B.Sc certificate.
- At least 1-year post-graduation experience working in a similar role [Essential].
- Experience of working in a clinical environment [Essential].
- Good computer skills (Microsoft Word, Excel) [Essential].
- Excellent client interaction skills [Essential].
- Customer focused with good interpersonal skills.
- Outstanding written and verbal communication skills [Essential].
- Articulate and analytical with attention to detail [Essential].
- Passionate about maternal health.
Application Closing Date
24th July, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- Choose the location of the job as indicated on the form
- There are no relocation allowances available for this position.
- Kindly note that this role is open until filled and interviews will be conducted on a rolling basis even while advertisement is still active.
- If you wish to be considered for the post,please re-name your CV with your first and last name.Note that if the underline instructions are not followed application will not be considered.
