DKT International Nigeria is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention.
Location: Lagos
Employment Type: Full-time
Purpose
- DKT Nigeria seeks to engage a professional IT Support Agency to provide reliable support for SAP Business One (ERP) and general IT services, ensuring operational efficiency, system stability, and business continuity.
Proposal
- It is proposed that DKT Nigeria engages a qualified IT Support Agency to deliver remote-first support services, with scheduled on-site visits twice weekly or as required for critical issues.
Scope of Services
The IT Support Services Agency will provide:
- SAP Business One (ERP) Support
- System support, troubleshooting, and issue resolution
- System updates, configuration, and performance optimization
- General IT Support
- End-user support (hardware and software issues)
- Network and infrastructure support
- System installation, maintenance, and updates
- IT asset tracking and basic vendor coordination
- Service Delivery Mode
- Primarily remote support
- On-site support twice weekly and/or on-demand for critical issues
Rationale for Engagement:
- Access to specialized SAP and IT expertise
- Faster issue resolution and reduced downtime
- Improved system reliability and user support
- Scalable support aligned with operational needs
Governance & Service Expectations:
- Defined Service Level Agreements (SLAs)
- Compliance with DKT Nigeria IT and data protection policies
- Regular reporting and performance tracking
- Availability for remote and scheduled on-site support
Duration & Financials:
- Engagement on an annual basis, subject to renewal based on performance
- Payments to be structured in line with agreed milestones and deliverables
Recommendation:
- Approval is recommended for the engagement of a qualified IT Support Services Agency to provide SAP Business One and general IT support, primarily on a remote basis with scheduled on-site visits, to enhance system reliability and operational efficiency.
Application Closing Date
21st April, 2026.
How to Apply
Interesed and qualified cndidates should send their proposal to: [email protected] using “IT Support Service Proposal” as the subject of the email.
