Terre des hommes (Tdh) is the leading Swiss child relief agency. The Foundation has been helping children in need for over 50 years, defending their rights regardless of their race, creed, or political affiliation. In over 30 countries, Tdh protects children against exploitation, and violence, improves children’s and their mother’s health, and provides emergency psychological and material support in humanitarian crises.
Organisation: Terre des hommes – Nigeria
Position: IT & Logistics Officer
Location: Maiduguri, Borno State, Nigeria
Advert Closing date: 17th January 2025.
About Terre des hommes Foundation (Tdh)
General description of the position:
Under the supervision of the Logistics Manager, the Logistics/IT Officer is responsible for implementation of a logistics framework tailored around an efficient logistics support at the delegation level. S/he is also committed in the management, respect, compliance and efficient implementation of all related policies, rules, procedures, and good practices.
S/He works in complete line with the project strategy defined for the intervention and her/his responsibilities embrace:
- Premises management (Office & Guest house- Maiduguri & Abuja)
- Fleet & thermic park management.
- Equipment/Assets management
- IT/Communication management
- Power Management (Generators, Solar and NEPA)
- Team management
- Reporting
Key responsibilities:
Premises management
- Participate in the selection of premises, its layout and organisation.
- Ensure the application of safety and security measures in compliance with Tdh policies.
- Make inspection visits to assess the rehabilitation needs of the premises.
- Ensure the follow-up and tracking of the maintenance costs of premises.
Fleet & thermic park management.
- Always consolidate the weekly movement plan and track vehicles movements.
- Ensure that vehicles/generators are in good condition, checked, reliable and safe to use.
- Ensure that all vehicles have proper documentation and in order at all-time (i.e., insurances, taxes, driving licenses, etc.)
- Ensure that all vehicles have the minimum standard accessories required (tools and safety equipment such as fire extinguisher, emergency kit, first aid kit).
- Ensure the proper completion of the vehicles/generators’ logbooks and perform regular inspections.
- Make sure the vehicles/generators service schedule is done on time and inspected after service done.
- Monitors and analyse the fuel consumption and maintenance costs of the vehicles/generators.
- Ensures that Tdh Fleet management policies, movement security protocols and visibility guidelines are in place and respected by all staff.
- Supervise and ensure that drivers/guards comply with Tdh rules and procedures, security and safety measures and promote good practices.
Equipment/Assets Management
- Participate in the discussions to carryout proper set-up of equipment/assets of the delegation.
- Ensure that all assets are recorded in the assets follow-up file, documented, tagged with unique Tdh asset log number according to asset management policies and procedures.
- Ensure tracking movement of assets (users, locations, etc.) with updated information.
- Oversee assets rollover and replacement according to Tdh standards.
- Organize disposal of obsolete equipment/assets.
- Submit incident reports for damaged/lost/stolen equipment and assets.
- Conduct regular inventories check and inspections.
IT & Communication Management
- Ensure that Tdh premises are equipped with IT and Communication material in line with Tdh standards.
- Act as IT Focal point (1st level support) for hardware and software troubleshooting and liaise with the IT referent at HQ for upper levels.
- Ensure proper training for adequate use of communication equipment (I.e satellite phones, HF/VHF radios computers, printers/scanners, etc.)
- Perform preventative maintenance on all TdH NGA computers and network resources.
- Implement and manage backup solutions for office/individual users as per TdH NGA IT recommendations and provide the necessary training on the use of these back-up solutions.
- Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users, and damage to data.
- Create and maintain TdH NGA computer software/hardware inventory ensuring accuracy.
- Create and maintain network documentation to include but not limited to IP address, system access, email creation request, upgrades, and changes to original network, etc.
- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
- Closely collaborate with the TdH HQ IT Unit on helpdesk, connectivity and other in country and global TDH NGA IT projects.
- Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.
- Prepare and submit regular reports that provide sufficient detail for TdH HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future.
Team management
- Coordinate, plan, and supervise the work of the team under supervision.
- Support the team under supervision and propose capacity building and training when required.
- Appraise the team under direct supervision.
Reporting/Communication
- Report regularly to her/his line manager related information on work progress.
- Ensure to provide the monthly logistics reports on time to her/line manager (stock inventories, assets follow-up, fuel consumption follow-up, utilities & repairs follow-up)
- Assist her/his line manager during internal/external audits and reporting assets list at the end of projects.
- Take part in meetings relating to logistics aspects.
- Report to her/his line manager any alerts of non-compliance of Tdh logistics processes or policies.
Compliance, Audit and related controls
- Ensure field logistics department is compliant with Tdh policies and procedures and applicable donor regulations and local laws.
- Implements control mechanisms over business processes and related activities compliance.
- Ensures application of plans mitigating/minimizing or removing risks impacting Logistics & Supply Chain and ensures action plans are in place to mitigate, minimize or remove risks impact.
- Maintains accurate filing systems, with documented and auditable records of all Logistics & Supply chain transactions and reports.
Other
- Agree to comply with Tdh Code of Conduct and promote Child Safeguarding policy.
- Report serious cases of abuse on children that she/he would be aware of in Tdh’s intervention locations. Strict confidentiality must be respected.
- Adhere to and enforce current administrative and logistical regulations and procedures.
- The duties and responsibilities listed above are representative of the nature and levels of work assigned and are not necessarily all-inclusive.
- Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.
Job requirements:
Qualifications/ Experience:
- Bachelor’s degree in information technology, Computer Science/Engineering, or a related field.
- At least 3 to 5 years’ experience in IT & Logistics in an INGO setting.
- Proven experience in IT support, network administration, and system troubleshooting and Fleet Management.
- Proficiency in configuring and supporting hardware, software, and network equipment.
- Strong knowledge of Microsoft operating systems and applications (e.g., Windows, Microsoft 365).
- Familiarity with server administration, Active Directory, and domain services.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a team and independently.
- Strong attention to detail and organizational skills.
- Experience using Unifi network devices.
- Good technical writing/documentation skills
- Experience with ServiceNow Ticketing system.
- Knowledge of VSAT ka-band, c-band and Starlink Technologies
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
- Proven knowledge in the following fields: Premises management, Stock management, Fleet and thermic park management, Equipment/Assets management, IT & Communication management.
- Experience working with NGOs (Non-governmental Organisations) is an advantage.
Knowledge:
- Significant previous experience with similar tasks, particularly in Information and Communication Technologies
- Advance IT knowledge (hardware and software, Microsoft Office, Internet, Server, LINUX)
- Experience in team management.
- Previous experience with an NGO is desirable.
- Ability to work under pressure and in stressful environment.
- Previous experience in emergency response is appreciated.
- Strong organizational and time management skills
Skills:
- Good organizational skills including ability to work to deadlines, priorities, and pay attention to details, ability to solve problems.
- Good oral communication, writing, and reporting skills in English.
- Proactive, autonomous, rigorous, analytical
- Willingness and motivation to work in an international and intercultural context.
- High sense of integrity, rigour, and flexibility.
Languages:
- Fluent in English (written and spoken), Hausa and Kanuri
The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the project’s needs.
Hiring Conditions
- Applications will be processed on a rolling basis.
Method of Application:
Interested and qualified candidates should go to: https://forms.gle/jWtKB7oFFjySnU8t7 to Apply.
