Save the Children invests in childhood – every day, in times of crisis and for our future. In the United States and around the world, we give children a healthy start, the opportunity to learn and protection from harm. By transforming children’s lives now, we change the course of their future and ours. Please give monthly and support our mission. Save the Children is working to strengthen health systems and support maternal and child health in four northern states. Much work needs to be done for Nigeria to deliver its promises on Millennium Development Goals 4 and 5 (which aim to reduce child mortality and improve maternal health) before 2015. Facts About Nigeria More than 173 Million people live there The average girl stays in school only until she’s 9 123 out of 1000 children die before their 5th birthday A parent earns an average of just $4 a day Our Work Save the Children has been working in Nigeria since 2001. We’re helping to improve health systems in northern Nigeria to delivery maternal, newborn, and child health services, including the revival of routine immunization.
- Job Type: Contract , Full Time
- Qualification: BA/BSc/HND
- Location: Yobe
- Job Field: ICT / Computer , NGO/Non-Profit
KEY AREAS OF ACCOUNTABILITY:
- The Information Technology Support officer shall be accountable on the following key areas in Maiduguri field office of Save the Children International program in Nigeria:
Network Management
- Setup Office IT infrastructure, with support from the IT coordinator
- Manage network in Yobe field office
- Troubleshooting, ensuring an effective network connection and maintaining the entire local area network installed at the Yobe field office
- Install, troubleshooting and maintain networked devices e.g., printers, scanners, etc.
- Maintain record of the local network, VPN connection and the wide area network installed and terminated in Yobe field office
- In consultation with the IT Coordinator, ensure that staff visiting from other field offices/country offices, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their stay
Hardware Support
- Configure and install systems and set up new users.
- Carry out routine preventive maintenance/checks and troubleshoot problems with assigned field offices. Ensure all IT hardware equipment and computer accessories/peripherals are maintained effectively
- Ensure all IT issues in Yobe field office are resolved in a timely manner.
- Perform IT hardware inventory update as necessary
Telecommunications Management
- Ensure the Yobe field office has a functioning voice network (IP PBX). All devices are functioning and the service is cost effective
- Troubleshooting technical problems with mobile subscriptions and IP Phone.
- Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all times
Asset Management
- In collaboration with the assets team and the IT coordinator
- Ensure good asset management at the Yobe field office through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative support teams
- Responsible to make sure that all assets (IT and office equipment) are correctly used
- Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment
Incident Management
- Providing first level support to Yobe field office
- Communicating any service disruptions to users, opportunities and other relevant policies
- Carry out any other tasks required by the IT coordinator
Security and Backup
- Keep the network and all computer systems safe, secure, and virus-free.
- Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the IT coordinator
- Ensure proper backup of all staff information, files, and folders
Power Backup
- Monitor installation of independent power backup system (solar), for communications equipment in Yobe field office
- Supervise regular maintenance of independent power backup system (solar), for communications equipment in Yobe field office
SKILLS AND BEHAVIOURS (our Values in Practice)
Accountability:
- Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
- Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
Ambition:
- Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
- Widely shares their personal vision for Save the Children, engages and motivates others
- Future orientated, thinks strategically
Collaboration:
- Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
- Values diversity, sees it as a source of competitive strength
Method of Application
Interested and qualified? Go to Save The Children on stcuk.taleo.net to apply
