ACCOUNTABILITY OFFICER At JUSTICE DEVELOPMENT AND PEACE COMMISSION (JDPC)

Background

Justice, Development and Peace Commission (JDPC) is a non-governmental organization which has been engaged in developmental works in Borno, Yobe and Adamawa States for the past 50 years. JDPC also focuses on Agriculture, WaSH, Nutrition, MHPSS and other emergency programming, reaching out to all persons on the basis of need, regardless of creed, ethnicity or nationality.

JDPC is inviting suitably qualified candidate for the above-mentioned position to work in Maiduguri.

Candidate must be prepared to start work as soon as possible.

Positions: Accountability Officer (1)

Project: BHA

Duration: 10 Months

Location: Maiduguri

Travel Required: Yes

Post Description:

The Accountability Officer is responsible for implementation of activities mainly in its aspects related to transparency, complaint and feedback mechanisms and participation across our area of intervention. Accountability Officer will also contribute to the definition of Accountability plan and activities such as beneficiaries’ satisfaction survey, community consultation, Complaints Response Mechanism (CRM) and ensure its implementation supported by M&E team for field activities.

The post holder is also responsible for producing regular analysis of the information collected, and for presenting that in relevant internal forums in order to inform longer-term programme strategy, as well as external forums for advocacy purposes where appropriate.

Specific duties and responsibilities:

• Ensure functioning complaints and response mechanism, through effective collection of complaints including field visits, management of beneficiaries’ hotline and complaints boxes.
• Ensure constant contact with affected population and contribute to improve community participation in programming.
• Contribute to the definition of accountability strategy for each project following accountability plan and guidance.
• Contribute to the monitoring of beneficiaries’ satisfaction, by leading in the conduction of follow ups around satisfaction of beneficiaries with the responses of project officers in the field
• Receive complaints and feedback referred from field/enrollment staff and ensure proper documentation.
• Maintain an effective record and filing system for all complaints solved and pending issues including correspondences with subsequent regular updates to the respective focal point.
• Compile data and submit internal and accurate reports to the concerned programs/projects on a weekly basis.
• Ensure that confidentiality of complaint data is respected.
• Respond to beneficiaries’ complaints as per the Complaints Response Mechanism (CRM).
• Build staff awareness and commitment to complaints mechanism, ensuring that all SOPs are respected.
• Liaise with camp management and community leaders regarding the response on the complaints received.
• Support and follow-up program team for the application of the recommendations done based on the findings of any accountability activities 
• Perform any other duties as required.

MINIMUM QUALIFICATIONS AND SKILLS

1. Bachelor’s degree in management, Social Research, Development Studies or a related field
2. At least with three years relevant experience in developing and maintaining accountability and learning activities.
3. Demonstrated knowledge of accountability especially feedback mechanisms concepts  4. Ability to operate Microsoft Word, Excel, Project & database Management software
4. Ability to write good reports. 
5. Experience of carrying out design and implementation of accountability and complaints reporting mechanisms.
6. Ability to work in partnership with local communities and other NGOs/partners as appropriate.
7. Knowledge of Hausa and / or other relevant language.

Personal Skills 

• Strong sensitivity and respect for local cultures
• Professional manner in dealing with community members and co-workers. 
• Strong listening skills combined with excellent interpersonal and conflict resolution skills 
• Possess good interpersonal, communication and organizational skills.
• Ability to work to meet deadlines in multiple tasking environments  • Excellent organization, planning and analytical skills 
• Good writing skills in English.
• Ability to work in a challenging and demanding environment.
• Ability to work as part of a team and coordinate with other JDPC staff

How to Apply:

Interested candidates should click Here not later than 4pm on Monday the 9^th May, 2022. 

https://forms.gle/vZAM28F9AKiytN4RA

Note: Females are encouraged to apply

Only shortlisted candidates will be contacted afterwards.