FamKris healthcare initiative, is a registered Not- for-profit organization that promotes access to qualitative healthcare for all Nigerians with head office in Trow Plaza, Jabi, Abuja, and a corporate office in Lokoja. Famkris has presence in 11 states and service delivery across the Northwest, Southeast, Southwest and North Central Nigeria. We have positioned ourselves as organizational advocates for universal health care, particularly regarding infectious diseases affecting poor rural communities in emerging countries. Famkris health care initiatives have built a vast network of health and allied professional staff, partners, and collaborators which has earned her a solid reputation among its funders and is well regarded by competitors and partners alike.
position: Grievance Redress Manager
Location: Kogi
Level of Effort: Full Time
Job Description
- Under the supervision of the Project Director, the Grievance Redress Mechanism (GRM) Manager will be responsible for overseeing the management and resolution of grievances received from community members, beneficiaries, and other stakeholders related to the Malaria project in the State.
- He/She will be responsible for ensuring that all grievances are handled in a timely, fair, and effective manner and that feedback is provided to the relevant stakeholders.
- Coordinate the grievance redress mechanism of the program.
- Establish/adopt/adapt a grievance mechanism, process, or procedure to receive concerns and complaints and allow stakeholders and beneficiaries to denounce the shortcomings in the program implementation.
- Prompt analysis/review of concerns/complaints and dissemination/utilization of findings to generate strong support and stakeholder/beneficiary engagement.
- Follow up concerns/complaints until adequately resolved/redressed.
- Work in close collaboration with the NMEP, SMEP, other stakeholders, and beneficiaries of the Malaria program to address all reported concerns/complaints.
- Keep the Project Leadership informed of progress, constraints, and other issues regularly and assist with identifying appropriate responses.
- Represent Famkris Health Care Initiatives at relevant forums, including meetings, conferences, etc.
- Produce weekly and monthly project updates and reports and monthly activity plans for community- based malaria interventions.
- Any other duties assigned.
Minimum Recruitment Standard
- Bachelor’s degree in relevant social sciences or equivalent with at least 5 years of practical experience in national and/or international environmental and social safeguard assessments. A Postgraduate degree will be an added advantage.
- Good understanding and/or experience working with government institutions in Nigeria, expertise in conflict resolution, including setting up grievance mechanisms and negotiating solutions, expertise in participatory approaches to conflict resolution, specialized in social risks and issues related to conflict management, understanding of traditional or customary means of conflict resolution and/or grievance redress mechanisms in Nigeria.
- Understanding of Donor’s operational policies and grievance redress guidelines, legislative processes, and legal systems of Nigeria
- Experience in high-level legal analysis through different legal analytical frameworks, policy and socio- economic analysis, social and environment assessment, and the application of safeguards policies.
- Experience working in Kogi State will be an added advantage.
Note
This vacancy will close on the 19th March 2024.
Method of Application
Interested and qualified candidates should send a detailed resume and a one-page cover letter as one (1) MS Word document explaining suitability for the position to Human Resources Unit through this email address: [email protected] to apply.
APPLICATION MUST EXPLICITLY STATE APPLICANT’S FULL NAMES, THE POSITION OF INTEREST WITH
PREFERED LOCATION (e.g. “JOHN DOE, Program Associate (Community Based Activities) Kogi”).
Candidates are advised to provide three professional referees with email addresses and phone numbers.
Famkris Health Care Initiative (FHCI) has a competitive compensation package and is an equal opportunity employer (EOE). FHCI does not charge candidates a fee for a test or interview. Only shortlisted candidates will be contacted
