Date of taking up a desired function : 22 april 2024
Duration : CDI
Localization : International Solidarity Headquarters, Clichy
WHAT WE DO …
INTERNATIONAL SOLIDARITY(SI) is an association of’international humanitarian aid which, for more than 40 years, has been providing relief to populations affected by armed conflicts and natural disasters by responding to vital needs, drinking, eating, eating, eating, S’abriter. Particularly engaged in the fight against diseases related to unhealthy’, the leading cause of death in the world, SI implements through its interventions an expertise in the field of’access to drinking’water,’sanitation and the promotion of hygiene but also in that, essential, food security and means of’. Present in about twenty countries, SI – 2000 teams in total composed of’expatriates, national staffs, permanent staff at headquarters, some volunteers…intervene with professionalism and commitment in respect of cultures.
JOB DESCRIPTION
The development and communication department, led by the Director of Development and Communication, consists of two departments working in close collaboration :
- The fund raising service
- Communication service
Within the fundraising department and under the supervision of the Head of the fundraising department, the/the Head of the management of donations & the donor relations department is responsible for the proper management of donations, the donor relations department and the management of the service providers that are linked to these missions.
Its role is to retain donors by responding to their various requests, ensuring the update and’ optimization of the donor database, and, and by consolidating the bond between the’association and its supporters.
He/She manages the donor database provider (BDD) and the fullfilment provider.
He/She also manages the donor relations department, currently subcontracted and ensures the proper treatment of NDPs (undistributed folds following calls for donations).
He/she works directly with the accounting department of the’association, but also with the mission teams in case of specific donor requests.
The post is’s around 7 main pillars and the following tasks (non-exhaustive list) :
Monitoring and facilitation of donor relations
- Welcomes new donors (donors in Automatic Collection, memberships, etc..) by mail, e-mail and by phone.
- Manages the service provider in charge of answering daily, telephone calls and emails from donors
- Is force of proposal as for the’ optimization of the processes put in place, the documents and the relational discourses in an objective of’efficiency and improvement of the donor retention
Management of donations and memberships in connection with the provider of BDD and fullfilment
- Guarantees the quality of the information entered in the database with regard to the donor profile, compliance with legal obligations in the field of’informatics and freedoms. S’assures the good preparation of the shuttle for the fullfilment provider, the good reception of any returns and processes requests.
Management of the online donation platform
- Verifies donations and memberships (in close connection with the mission manager at the Directorate General) online (payment problem, double donations, cancellation of’a donation, fraudulent uses of CB…).
- Monitoring of any problems encountered by donors during payment
Management of Automatic Samples ( PA ) in connection with the accounting service and the fulfillment provider;
- Manages direct debits as well as anomalies: ensures that adequate donor letters are sent as well as accounting and marketing adjustments based on
Donation management by Livret Agir in connection with the BDD provider and the partnership manager :
- Manages the follow-up of welcome letters in connection with the service provider
- Manages the integration of donations into the donor BDD with the provider
Accounting closure in connection with the administrative and financial department and the Fullfilment manager :
- Collaborates closely with the Administrative and Financial Directorate throughout the year (accounting adjustments, framing, followed by payments..).
- Updates the annual closing procedure of’integration of donations for our Fullfilment provider
YOUR PROFILE
Training and experience :
- Desired training : BAC + 3 to BAC +5 in connection with the skills required by the post
- Significant experience in a donor or client follow-up administrative position with a qualitative approach to contact management
- Mastery of’anglais is a plus
- Eligible position up to 8 days of telework per month
Qualities and skills :
- Very good editorial and relational. Good oral communication and telephone fluency
- Organization and structure of’information
- Autonomy, capacity to take’initiatives and reactivity
- Rigor and sense of detail
- Diplomacy and patience
- Adaptability
- Humanitarian and associative commitment
- Computer knowledge (Excel, Word, Outlook, Web, PAO)
- Mastery of’a CRM tool (customer and donor relations)
IF YOU WILL OFFER THE FOLLOWING CONDITIONS
- Position based at the headquarters of Solidarity International, in Clichy la Garenne (Mairie de Clichy Metro)
- CDI, framework status
- Monthly gross remuneration of : 3 183€ or 3 316€ according to the grid in force at the headquarters of SI and professional experiences of candidate.es
- Possibility of teleworking: 4 or 12 days of Teleworking per month. In accordance with the Telework Charter in force and the manager.
- Leave : 2.0833 CP /month and 1 day RTT / full month of work
- Mutual (80 %), restaurant tickets (60%), transport tickets (50%) supported by the’association
HOW TO APPLY
Do you recognize yourself in this description ?
If yes, send us your CV and Motivation Letter.
Applications containing only CVs will not be considered.
Solidarities International reserves the right to close a recruitment before the date of’ deadline of the’ad. Thank you for your understanding.
And to get to know Solidarity International better: www.solidarites.org
Solidarity International (SI) is committed to preventing and combating any type of’abus – any act of’ exploitation,’abus and/or sexual harassment (SEAH) against members of beneficiary communities or its collaborators, harm to persons and/or property, fraud, corruption, conflict of interest, not declared, etc, financing of’activities infringing human rights – which could be carried out as part of its interventions. SI applies zero tolerance to’ with respect to any type of’abus, particularly acts of SEAH.
Solidarity International is a fair employer that fights all forms of discrimination. SI will never ask for any compensation in order to participate in a recruitment process.
Solidarity International (SI) is determined to prevent and fight all type of abuse – all act of exploitation, abuse and/or sexual harassment (SEAH) against members of beneficial communities or collaborators, fraud, etc, corruption, violation of persons and/or property, funding of activities harmful to human rights – that could be perpetrated in the frame of its interventions. SI implements a zero-tolerance policy regarding acts of abuse, notably acts of SEAH.
Solidarity International is an equitable employer committed to find all forms of discrimination. SI will ever ask for any remuneration to take part in a recruitment process.
