ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.
We are recruiting to fill the position below:
Job Title: Credit Zonal Team Lead
Requisition ID: 27934
Location: Lafia, Nasarawa
Department: Customer Finance
Reporting line: Customer Finance Operation Manager
Job Purpose / Mission
- We are looking for a dynamic, highly motivated and disciplined Customer Finance Zonal Coordinator with a passion for Recovery, Stakeholder’s management, entrepreneurship, renewable energy and financial inclusion.
- This position is a key role within the Customer Finance Department of a fast-paced start up on the front lines of renewable energy and mobile payment technology.
- This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivating non-paying customers while giving good customer experience.
Responsibilities, Deliverables and Activities
Target Fulfillment and Performance Management:
- Reach a minimum of all quantitative and qualitative targets set by the customer finance department on Bounce backs, Reactivations and Repossession.
- Keep the Write-off Value within an acceptable threshold as defined by the Customer Finance Department.
- Develop a scalable credit portfolio maintenance and recovery process for the Region.
- Monthly performance review and training for performance improvement with the Customer finance representative team within the region.
- Manage repayment Payment integration within the respective regions.
Recruitment and Training:
- Recruit and maintain Collection agents that will drive the achievement of the set target.
- Conduct Credit Training activities for Each region on recovery activities.
- Recruit and maintain Collection agents that will drive the achievement of the set target
- Analyze credit data on sales results and develop operational plans and to address performance gaps and improvement.
Credit Compliance and Credit Culture:
- Facilitate Usage and implementation of Credit Management Tools within the Region.
- Carry out Credit assessment check and make informed credit decision for High End Kits.
- Conduct Credit compliance during field visits to all regions.
- Carry out on the spot assessment of Credit compliance of the field team.
- Analyze credit data on sales results and develop operational plans and to address performance gaps and improvement.
Stakeholders Management:
- Reach all quantitative and qualitative targets set by the customer finance department on Late to first payment, bounce backs, Repossession and Payment Agents.
- Carry out a quarterly credit Campaign that keeps all Credit metrics within acceptable threshold.
- Conduct Weekly recovery Committees with all Stakeholders within the Region.
- Ensure Team’s participation and every Credit related activity (Field Clinic, Credit Campaign) within the region of coverage.
- In collaboration with the Business Stakeholders department, will work with our customers to understand their needs and provide improvement to seamless and better payment channel in the zone/region.
- Manage additional ad hoc tasks as assigned by Customer Finance Department.
Qualifications
- HND / B.Sc Degree or Diploma in a relevant field.
Required Skills & Experience:
- For internal staff; 1- 2 years working in EEA plus an achievement of a minimum of 90% of individual performance targets over the last 6-month period (Jan – July 2023) in respective department.
- Experience in leading a team, and ability to work with and manage a dispersed team in rural communities.
- Stong Analytical skills.
- Pay attention to details.
- A good proficiency of Data Analytics Tools (Tableau, SQL, Microsoft Excel)
- Highly Skilled in customer relations, negotiations and problem solving.
- Ability to build relationships with colleagues, cross-functional counterparts, external business partners and other middle managers
- 2 – 3 years’ experience as a Loan recovery Manager is an added advantage
- Location in Nasarawa is an added advantage.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
