ADVERTISMENT

Length of Contract: 6 Months
Reporting to: Programs Manager |
Locations: Nguru – Yobe State
No of Positions: 4

Employment Type: Contract

Background

Center for Child Care and Human Development (C3HD) is a Child Centered and Women Focused (CCWF) non-governmental, non-tribal, non-religious and non-profitable organization established and registered with state in 2017 and later registered as a non-profit organization with Corporate Affairs Commission (CAC).

C3HD was established to respond to the needs of the most vulnerable communities and especially women and children, people with disabilities and those affected by conflict and insurgency through maximizing contributions to Health care and wellbeing, Education, WASH, Gender, social and disability inclusions, Protection, Peace Building, and Economic recovery and Livelihood.

C3HD is striving for an all-inclusive community and human development for all, including populations who are marginalized, underserved or affected by conflict or insurgency, catering to their health and wellbeing. We have a mission of transforming the lives women and children on the edges of society and help them regain and pursue their dreams for sustainable development.

C3HD acts as an agent for change. For 5 years and in 4 states (Yobe, Borno, Adamawa and Kano States), we help women and children to overcome the massive problem they face through reducing inequality in accessing health services and education, responding to violence and exclusion,

promoting food security, empowerment, peace and resilience building of communities to be able to withstand and respond to future hardships. We employ “the protective communities’ approach” to our programming’s by mainstreaming safeguarding and protection in our activities.

Qualifications:

• Minimum of National Diploma (ND), NCE in Social Sciences, Development Studies, Public Administration, Communication, Psychology, or related field.
• Training in Accountability to Affected Populations (AAP), PSEA, or Safeguarding is a strong advantage.
• Knowledge of MEAL systems, and humanitarian standards (CHS, Sphere).
• Strong communication skills in English plus local languages (Hausa, Kanuri, or relevant community languages).
• Good computer skills (MS Word, Excel, Kobo, ODK).
• Strong ethical conduct and confidentiality handling ability.

Experience

• At least 1–3 years’ experience working in accountability, MEAL, protection, or community engagement roles.
• Experience managing feedback channels (hotlines, helpdesks, suggestion boxes, community meetings).
• Experience handling sensitive complaints including SEA, safeguarding, and GBV cases.
• Experience working with vulnerable communities in humanitarian settings.
• Experience preparing MEAL or accountability reports.
• Experience facilitating community sensitization and awareness activities.
• Strong interpersonal skills and experience dealing with community leaders, women groups, and youth.

Responsibilities

• Manage all CFM channels including:
  • Helpdesks
  • Suggestion boxes
  • Hotlines / phone calls
  • WhatsApp/SMS feedback
  • Community meetings
  • Field visits
• Receive, record, classify, and follow up on complaints and feedback.
• Ensure timely referral and closure of all cases according to SOPs.
• Maintain updated CFM databases and feedback logs.

• Ensure accurate documentation of complaints in line with confidentiality standards.
• Support MEAL unit in producing weekly/monthly CFM reports.
• Receive and safely escalate SEA-sensitive complaints to the Safeguarding Focal Point.
• Ensure complainants receive confidential and survivor-centered support.
• Conduct community awareness sessions on PSEA reporting mechanisms.
• Ensure protection of complainants against retaliation.
• Conduct community sensitization on:
  • CFM channels
  • Service entitlements
  • PSEA and protection
• Engage community leaders, women groups, youth groups, and persons with disabilities.
• Support establishment of community committees and focal persons.
• Regularly check and empty suggestion boxes.
• Ensure helpdesks are functional during activities (distributions, health services, etc.).
• Monitor feedback trends and advise programs on improvements.
• Identify and report gaps in access to feedback channels for women and vulnerable groups.
• Produce weekly and monthly reports on:
  • Number of complaints received
  • Types of complaints
  • Status of follow-up
  • Sensitive cases and response timelines
  • Recommendations for program improvement
• Share accountability dashboards and findings with program and MEAL units.
• Work closely with MEAL, Safeguarding, Protection, and Program teams.
• Participate in coordination meetings and provide data for donor reports.
• Support training of field staff and volunteers on CFM and PSEA.

Other Competencies:

• Problem Solving Skills – Identifies and resolves problems in a timely manner, solving situations; uses even when dealing with emotional topics.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.

• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; demonstrates group presentation skills; speaks the local language of the people.
• Written Communication – Writes clearly and informatively.
• Teamwork – Balances team and individual responsibilities
• Diversity – Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
• Judgment – Displays willingness to make decisions.
• Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.

Benefits:

• Competitive salary commensurate with experience.
  • Generous paid time off, including vacation, sick leave, and holidays.
  • Professional development opportunities, including training workshops and conferences.
  • Flexible work arrangements, such as remote work options or flexible hours.
  • Opportunities for career advancement within the organization.
  • A supportive and collaborative work environment with a diverse team.
  • Employee assistance program for mental health and well-being support.
  • Employee recognition programs to celebrate achievements and contributions
  • Paid time off and holidays.
  • Professional development
  • Make real difference in the lives of women and girls in Yobe State
  • Work with a passionate and dedicated team.

Application Opening and Closing Date

Opening Date: 18^th November 2025 Closing Date: 25^th November, 2025

Interested and qualified candidates should send their comprehensive CV and Cover Letter ONLY as one attachment explaining suitability for the job address and send their

applications to the “Head of Programs, Center for Child Care and Human Development” via: [email protected] using the Job Title and location as the subject of the email.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.