Precious Pride and Great Work is a nonprofit, non-governmental organization working to address critical issues facing the most vulnerable and communities impoverished in Northeast Nigeria. We work with professionals, dedicated staff and volunteers to provide and improve the quality of Camp management and camp coordination (CCCM), SHELTER, Non Food items (NFI), and care for needy children while supporting the development of sustainable solutions for community growth. PPGW runs a range of projects which rely on the skills, commitment and enthusiasm of volunteers from around the Northern Nigeria. Our grassroots effort is dedicated towards assisting communities in their quest to achieve a healthy self-sustained life.
Location: MMC/JERE, BORNO STATE
Contract Duration: 6 Months with possible extension
Expected Start Date: As soon as possible
Vacancy: External/ Internal
Job Summary
The purpose of the Complaints and Feedbacks Mechanisms Assistant position is to assist in assessing and implementing accountability mechanisms at area office level especially in locations where PPGW Nigeria is supporting beneficiaries. The Complaints and Feedbacks Mechanisms Assistant will closely work with the CFM program officer and the M&E Officer for the day to day implementation of the Complaints and beneficiary feedbacks mechanisms strategy.
Responsibilities:
Generic responsibilities
- Adhere to PPGW ’s policies, tools, handbooks and guidelines
- Assist with the implementation of the support function portfolio according to plan of action
- Prepare and develop status reports as required by management
- Ensure proper filing of documents
- Promote and share ideas for improvement of the support function
- Specific responsibilities
- Under the guidance of the M&E Officer and the Program Manager, the selected candidate is responsible for data collection on accountability mechanisms (situation analysis);
- Conduct routine CFM activities (community engagement meetings, participation meetings and information sharing) across all programme locations.
- Facilitate CFM trainings and refreshers to both new staff and programme staff.
- Conduct capacity building sessions at community level to CFM focal in programme locations.
- Organize lessons learned and CFM review meetings with program manager and programmes staff on the CFM trends for adaptations.
- Assess existing community capacity and mechanisms that can be used to set up/strengthen/adapt PPGW ’s information sharing processes, complaints and feedbacks for the Area Offices level;
- Assist in the implementation of actions points accruing from the country CFM assessment (baseline);
- Using a consolidated database, assist in monitoring and compiling field offices/Core competency CFM reports according to PPGW ’s standards;
- Support the CFM coordinator to produce customized dashboards for reporting;
- Provide timely reports to the Program manager, M&E Officer.
Requirement
- Experience (at least 1-2 years) from working in a humanitarian/recovery context on accountability;
- Documented experience on data collection/ analysis tools including Excel, Kobo/CSpro/ODK. Photovoice, H frame is a plus;
- Documented results related to the position’s responsibilities;
- Good command of English, other languages is an asset.
- Handling insecure environment.
- Planning and delivering results;
- Empowering and building trust;
- Communicating with impact and respect.
NOTE:
- All staff has an obligation to ensure they fully understand the provisions of the Child Safeguarding Policy, the Code of Conduct, and related policies. They must conduct themselves in accordance with the rules of the Child Safeguarding Policy, in their personal and professional lives – which includes reporting suspicions of child abuse.
- All staff must ensure the way they are carrying out their work is not putting children at risk (or further risk)
- PPGW is committed to diversity equity and inclusion, women and person living with disabilities are strongly encouraged to apply.
- PPGW has zero tolerance Sexual exploitation and abuse
Click here to apply: https://forms.gle/kKaDcxHqFoBfvu939
Or send your applications to [email protected] with the JOB TITLE as subject.
Closing Date: 4th November, 2024
