We are recruiting to fill the position below:
Job Title: Clinical Lead
Location: Lagos
Employment Type: Full-time
Position Summary
- The responsibilities of the doctor, clinical lead is to coordinate and oversee activities of all medical practitioners and doctors (Full time & Volunteers) on the MEDASSIST telemedicine program, manage operations and expansion of MedAssist while ensuring compassionate, effective and efficient delivery of high-quality service to the client/patients
Job Description
- Coordination and supervision of the activities of clinical team members
- In liaison with Project Supervisor establish clinical team members work schedules daily and weekly.
- Organize and assign duties and tasks to clinical team members.
- Establish with the call supervisor the clinical team member work schedules monthly
- Monitor inbound and outbound call and emails responses to assess the agent’s demeanour, customer service performance, and conformity to training manuals and procedures.
- Continuous work with management on the strategy and expansion of the MedAssist Program.
- Comprehensive understanding of the process workflow, scripts and standard operating procedure (SOP) and also ensure compliance by all medical practitioners as well as train them on it.
- Ensure clinical policies and procedures comply with current state and federal regulation and also create processes on how the team can be coordinated and the project executed successfully.
- Regular review of the script for the medical practitioners on the system in line with the stipulated medical protocol as they emerge in liaison with the project supervisor
- In charge of recruitment and onboarding of new volunteers and medical practitioners
- Development and responsible for continuous training of the clinical team on the program.
- Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely.
- Evaluate the performance of clinical team members and conduct verbal and written performance evaluations at least weekly in the first month and discretionary moving forward.
- Preparing reports and analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Manage procurement, logistics, workflow management and propose a solution to improve procedures
- Any other assigned task.
Skills / Qualifications
- Degree in Medicine (MBBS)
- Minimum of 4 years of work experience as a clinical lead or similar position is an added advantage
- Must have Psychology experience
- Experience in TeleMedicine/Call centre or customer care will be a plus
- Good Administrative, planning and presentation skills
- Excellent written, oral and communication skills
- I.T Savvy and the ability to understand technology and work with different software
- Must be able to consult in English and another language(Pidgin, Hausa, Yoruba)
- Fluency in a language
Application Closing Date
28th April, 2021.
Method of Application
Interested and qualified candidates should send their updated CV to: [email protected] using the “Job Title” as the subject of the email.
Note
- Kindly note that only qualified candidates will be contacted.
- If you do not hear back from us in 2 weeks, kindly consider your application unsuccessful. Wishing you the best.
