| JOB OPPORTUNITY |
| MSI Nigeria Reproductive Choices is a result-oriented social enterprise, which uses modern management and marketing techniques to provide reproductive health care and allied services. MSI Nigeria’s goal is to meet the needs of underserved Nigerians and dramatically improve access and use of a range of reproductive health services. MSI Nigeria Reproductive Choices is part of Marie Stopes International’s Global Partnership which is in over 37 countries worldwide and it operates in Nigeria through six service delivery channels. |
| POSITION: CLIENT SERVICE EXECUTIVE LOCATION: ABUJA OBJECTIVES: As a Client Service Executive at MSI Nigeria your role is crucial in providing client-centred clinical services and ensuring the highest level of client satisfaction. You will have the opportunity to contribute to MSI Nigeria’s mission of enabling individuals to have children by choice, not chance. Your responsibilities will include maintaining strict privacy and confidentiality, promoting MSI Nigeria services to generate demand, managing the front desk, providing counselling on MSI Nigeria clinical services, and handling administrative and financial responsibilities. Your exceptional client interaction skills, computer proficiency, attention to detail, and passion for maternal health will be essential in carrying out these duties. Additionally, you will actively contribute to safeguarding efforts by promoting a safe and supportive environment for clients, preventing harm, and promptly addressing any instances of abuse or harassment. OVERALL RESPONSIBILITIES: Encourage a commitment to accommodating clients’ special needs such as flexibility of working hours. Maintain strict privacy and confidentiality to generate demand for MSI Nigeria services. o Have a public relations and promotional role with colleagues, MoH and the general public o Timely collate and submit centre report to the centre team Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets. Man and manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times. Assist to provide counselling on core MSI Nigeria Clinical services at the centre. Receive, receipt, and bank all service income in the centre on daily basis. Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre. Manage and document client complaints professionally. o Adequate inventory and stock management knowledge and experience Keep record in the centre using the approved formats to ensure tidy medical records and registers. Keep the Centre and its surroundings tidy, neat and clean at all times. Make proper use of available information systems in MSI to facilitate service delivery & trainings. Assist with client statistics and data relating to clinical issues for analysis. Take record of all referrals from the referral networks o Lead all online client booking and follow up. Collate and update all client data including phone numbers, contact addresses and email addresses. Support documentation of case studies |
| Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic. Carry out any other lawful duties assigned by the Centre Manager. REQUIRED QUALIFICATIONS: Must have minimum HND/B.Sc/B.A certificate. o At least 1-year post-graduation experience working in a similar role [ESSENTIAL] o Experience of working in a clinical environment [ESSENTIAL] o Good computer skills (Microsoft Word, Excel). [ESSENTIAL] Excellent client interaction skills (ESSENTIAL) o Customer focused with good interpersonal skills o Outstanding written and verbal communication skills. [ESSENTIAL] o Articulate and analytical with attention to detail.(ESSENTIAL) o Passionate about maternal health |
| Note: There are no relocation allowances available for this position. Interested persons may send a comprehensive resume with a brief cover letter as ONE MS Word document or PDF to [email protected], no later than December 20th, 2023. If you wish to be considered for the post, please specify the position in the subject line and the location. Note that if the underline instructions are not followed application will not be considered. MSI Nigeria Reproductive Choices provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, colour, religion, sexual orientation, age, marital status, or disability. Children by Choice not by Chance |
Client Service Executive At MSI Nigeria Reproductive Choices
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