DKT International Nigeria is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention. We have a challenging and inspirational mission to improve family planning in Nigeria through social marketing and promotion/ distribution of our products.
We are recruiting smart, dynamic, self-motivated, and committed individuals to fill the position below:
Job Title: Call Centre Agent (Hausa)
Location: Lagos
Employment Type: Contract
Key Accountabilities / Responsibilities
- Manage inbound and outbound customer calls in a timely manner
- Provide accurate and satisfactory answers to family planning related queries and concerns
- Identify and escalate priority issues and report to the high-level management
- Guide callers through family planning methods, navigating the company site or using the products or services
- Following call centre “scripts” when handling topics on family planning/sexual reproductive health
- Identify customers’ needs, clarify information, research every issue, and providesolutions and/or alterna
