Winrock International is a nonprofit organization that works with people in the United States and around the world to empower the disadvantaged, increase economic opportunity, and sustain natural resources.
Location: Amac, Bwari, Gwagwalada, Abuja (FCT)
Job Summary
- To manage customer accounts, ensure a satisfactory customer experience and to manage customers’ debt profile, ensuring that all receivables are fully collected as at when due.
Responsibilities
The Job responsibilities include without limitation, the following:
- Ensuring collections from each customer’s account during the lease tenor and ensuring repayments are made at the agreed time.
- Communicating (via call or text) with all debt customers that fall within the officer’s portfolio in respect of weekly repayments.
- Visiting non-performing (debt) customers for quick intervention and rec
- Identifying and escalating cases of payment default for immediate repossession
- Conducting routine visits to newly added customers to ensure close relationships and engagements.
- Notifying customers of changes to policy and other relevant updates affecting their portfolio in a timely manner.
- Ensuring that all customers within the officer’s portfolio are engaged professionally and satisfactorily.
- Performing all other sales and marketing tasks that may be assigned by the Supervisor.
Qualifications
- Graduate (B.Sc) Degree or HND in any field.
- Having 3 years field work experience.
- Experience working as loan collection officer is desired.
Other Functional Skills:
- Attention to details
- Effective Time Management skills
- Effective communication skills
- Confidentiality and ethical attributes
- Working knowledge of Microsoft office suite
- Customer relationship management skills
- Working knowledge of Business and CRM software specifically SugarCRM, Quickbooks.
Method of Application
Interested and qualified? Go to Winrock International on winock-limited.grovehr.com to apply
https://winock-limited.grovehr.com/careers/job?id=612796e1aab20f001ba6ddd1&utm
