RAPID ACTION AID INITIATIVE (RAAI) is woman led organization and independent registered non-governmental, nonprofit, Non-religious and equal opportunity, civil society organization based in Maiduguri. RAAI is a registered organization with the Corporate Affairs commission here in Nigeria with a CAC/IT/NO 138018. The organization aimed to give her support across all sectors towards the affected populations within the BAY states to provide services towards their holistic development all round through capacity building, advocacy, Sensitization, Rapid assessment with inclusion of emergency response interventions in the areas towards early recovery to foster human development through SGBV programming, Sexual Reproductive health, Nutrition, WASH, General Food Distribution, CCCM, NFI, Shelter, HIV/AIDS Prevention & management, General health & hygiene, Education, women empowerment, livelihood, governance, free legal aid & human rights, registration and tracking of new arrivals who are displaced due to violence, conflict or man-made disasters such as Mainstreaming Peace Building in all round programming with many among others.
RAAI has centrally focused on SGBV/GBV response and mitigation, Sexual Reproductive health (SRH), Education, General protection, WASH, food security and Livelihood, early recover. Rapid protection assessments, CCCM &NFI and community resilience Strengthening of AAP in reintegration farming for livelihood strengthening and mainstreaming peace build in other programing. RAAI is committed towards responding to IDPs, Returnees and IDP returnees. With it vision and mission, RAAI aims towards responding to needs and the typological concerns of individuals affected across the BAY state and not limited to cut across the entire country where response need arises. Furthermore, aiming towards the future RAAI shall integrate more into refugee response to protection, Asylum seekers and stateless persons in Post conflict and conflict eras such as strengthening the resilience of AAP in the Early Recovery Sectorial Approach to respond towards the Need of AAP in the Society. RAAI in its approach of implementation commits towards accessing Hard to reach Communities especially in Borno and to contribute towards the livelihood of AAP.
OUR MISSION
To contribute consummately towards sustainable human and environmental development through service delivery all round 360 through working with poor, PLWD and marginalized population to eradicate poverty by overcoming the injustices and inequality that cause it and promote efficient service delivery as well as result oriented socio-economic empowerment, institutional, legislative support to enable affected communities grow and develop their full potential in their society (AAP) across Nigeria, Africa and world at large.
With funding from NHF CBPF through its eligible partners within the BAY state, RAAI is working with partners for sub granting as SUBips in the approved projects to lead partners within the BAY state. The project is projected from 10-12 months project within Borno Adamawa and Yobe.
We are currently looking for the right candidate to fill the position below:
Job Title: Accountability to Affected Population officer (AAP)
Location: Maiduguri and Yobe
Starting date: ASAP
Contract duration: 3 months with possibility of extension
Reporting to: MEAL
Slots:1
General purpose of the position
The Accountability to Affected Population Officer is responsible to lead the accountability system within the Mission, according to RAAI “Organizational Management and Control Model” and related Policies.
Main responsibilities and tasks
Responsibilities:
- Systematically analyze and follow-up the complaint mechanisms in all Location bases by supporting and reinforcing the existing accountability tools.
- Receiving the complaints through the different tools and processes put in place and keeping the database of complaints updated and available for Headquarters’ or Mission’s investigations.
- Refer to relevant actors and senior managers in case of misconduct or breaches of the rule, following the established pathways.
Specific duties:
- Ensure the reinforcement and/or development of effective and sustainable accountability mechanisms, including the complaint and feedback mechanism for program beneficiaries/stakeholders in collaboration with the Heads of Field Office, PM and Coordinators.
a) Ensure that clear SOPs are in place for the collection and processing of feedbacks and complaints through modalities that are easily accessible to beneficiaries, volunteers and staff;
b) Ensure that data resulting from the feedback and complaint mechanism is properly archived and analyzed on a regular basis;
c) Ensure that the community engagement is done in an appropriate and respectful manner, managing expectations and providing a transparent client-oriented service;
d) Conduct investigations (at National level) related to complaints, in compliance with RAAI internal policies, and producing all relevant investigation documents, if required;
e) Immediate refer to the PSEA focal point for any SEAH (sexual exploitation and abuses, harassment) suspected or confirmed incident.
f) Immediate referral of survivors of SEAH to the relevant actors in the Mission for follow up.
Required profile and experience
Education
Bachelor degree in social studies, humanitarian actions, humanitarian international law or any other juridical discipline. Master degree is a plus.
Professional Experience
– Minimum 3 years of relevant working experience with at least 1 years in senior accountability role.
- Minimum 2 years of experience working in the humanitarian field.
- Information Management Systems expertise (e.g., Database management or data analysis software skills).
- Experience of accountability process and complaint mechanisms.
- Proven experience in building the capacity of a team and good managerial skills.
- Experience and ability to train others, facilitate workshops and transfer knowledge.
- Experience and ability to conduct internal investigations on site
Professional Requirements
- Proficiency in reporting
- Proficiency in MS Office (i.e., Word, Excel, outlook etc.)
- Planning and Organizing (ability to work under pressure to meet tight deadlines, with peaks of heavy workloads.
- Strategic vision.
- Driving and achieving results.
- Teamwork (Ability to delegate and work in team).
Languages
Fluency in English
Knowledge of Hausa desirable
Personal Requirements
- High integrity.
- Excellent Communication Skills.
- Relationship building.
- Very good diplomatic & negotiation skills.
- High Flexibility and adaptability.
- Ability to take initiative.
- Problem solving and decision making; ability to create solutions to operational problems.
- Leadership: developing and motivating staff.
- Humanitarian motivation and commitment to RAAI values.
- Respect of RAAI policies and procedures.
- Strong commitment to beneficiaries’ best interests
Application Closing Date
1st March, 2024. (Applications after the closing date will not be considered by the managements)
Method of Application
Interested and qualified candidates should send their resume and cover letter, as a single word document to: [email protected] using the Job Title and the location as the subject of the email.
Note: RAAI welcomes applications from qualified individuals, irrespective of their race, religion, skin, color, nationality, age, disability status, sex, gender identity or expression, marital status, family structure.
