Aid Initiative to Support Vulnerable and Ideal People (AISVIP) is a Non-Governmental Organization geared toward empowering vulnerable and less privilege people in the society. The organization history dates back to 2016 when group of people conceived an idea of contributing to humanitarian activities in Northeast Nigeria.
Experience4 – 10 years
Location Borno , Yobe
Responsibilties
Accountability & Community Engagement:
- Establish and manage multiple community feedback and complaint mechanisms (CFMs), including helpdesks, suggestion boxes, hotlines, and community meetings.
- Ensure feedback mechanisms are accessible to women, children, persons with disabilities, and other vulnerable groups.
- Promote community participation in project design, implementation, and review processes.
Feedback Management & Response:
- Receive, document, analyze, and track community feedback and complaints in a confidential and timely manner.
- Coordinate with relevant departments to ensure appropriate response, referral, and closure of feedback cases.
- Produce regular analysis reports on feedback trends and programmatic implications.
Integration with Protection & Safeguarding:
- Ensure safe referral pathways for sensitive complaints, including PSEAH, GBV, and child protection cases.
- Work closely with the PSEA Focal Point, Protection, and MEAL teams to strengthen survivor-centered responses.
- Support integration of AAP into protection monitoring and risk analysis.
Capacity Building & Compliance:
- Train staff and community focal points on AAP principles, complaint handling, and confidentiality.
- Ensure compliance with NHF AAP requirements, Core Humanitarian Standard (CHS), and AISVIP accountability policies.
Qualifications
- Interested candidates should possess a Bachelor`s Degree with 4 – 10 years experience.
Method of Application
Interested and qualified candidates should submit their CV and Cover Letter (in one PDF file) to: [email protected] using the job title e.g. “Communications Officer – NHF Protection Project” as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
