The DEC Guest House and Conference Centre is a social enterprise and subsidiary of Development Exchange Centre, an NGO owned by member women groups located in Bauchi, Bauchi State.
The Guest House and Conference Centre was established to provide lodging, restaurant, and conference/seminar facilities to seminar/workshop facilitators, visitors, tourists and locals.
The Conference Hall commenced providing services in 2005 while the guest house commenced effective services in January 2013.
Job Title: DEC Guest House Manager
Department: Guest House
Opening Date: May 8, 2024
Closing Date: May 24, 2024
Reports to: Executive Director
Oversees whom: All DEC Guest House Staff Location: Bauchi, Nigeria
Summary of Position:
The experienced Guest House Manager shall oversee the daily operations of our Guest House. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing staff, maintaining facilities, and driving revenue growth.
Key Responsibilities:
1. Guest Services:
- Welcome guests upon arrival and ensure a seamless check-in/check-out process.
- Address guest inquiries, concerns, and complaints promptly and professionally.
- Coordinate guest reservations and manage room inventory effectively.
- Staff Management:
- Recruit, train, and supervise housekeeping, front desk, and maintenance of staff.
- Schedule and allocate tasks to ensure efficient operations.
- Conduct performance evaluations and provide feedback to team members.
- Facilities Management:
- Oversee maintenance and cleanliness standards throughout the property.
- Coordinate repairs and renovations as needed to maintain quality standards.
- Monitor inventory levels and order supplies in a timely manner.
- Financial Management:
- Develop and implement strategies to maximize revenue and minimize expenses.
- Prepare and manage budgets, forecasts, and financial reports.
- Analyse performance metrics and identify areas for improvement.
- Marketing and Sales:
- Develop promotional strategies and campaigns.
- Monitor market trends and competitors to identify opportunities for growth.
- Cultivate relationships with local businesses and organizations to drive bookings.
Qualifications and Experience for the position
- Bachelor’s degree or HND in hospitality management, Business Administration, or related field.
- Proven experience in hospitality management, with a minimum of [5] years in a managerial role.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in property management software and Microsoft Office Suite.
- Flexible schedule, including weekends and holidays, as needed.
- Ability to prioritize tasks, delegating when appropriate.
- Excellent report-writing and time management skills.
Method of Application
Suitably qualified candidates should forward their detailed resume/CV and cover letter in a single file to: [email protected]ina word document or PDF format (as any other format would not be considered) using the Job Title as the subject of the email.
