IT Support Staff at ICAP

A global health leader situated at Columbia University, ICAP has worked since 2003 with one central goal: to improve the health of families and communities. Working hand-in-hand with individuals at every level of the health system-from patients to health care providers to government officials-ICAP is dedicated to delivering high-performing health system strengthening initiatives that provide quality and affordable health care. The organization tackles the world’s most pressing health threats and, in collaboration with partners around the world, implements transformative solutions to meet the health needs of individuals.

• Location Abuja
• Job Field ICT / Computer 

Major Accountabilities

• Perform software configuration on stand-alone computers and laptops
• Provide support in diagnosing hardware and software issues and troubleshooting activities
• Support with documenting all processes in reference manuals for training and guidance
• Assist in hardware and software inventory management
• Handle periodic maintenance of hardware and software
• Troubleshoot equipment such as printers and scanners and other peripherals
• Take telephone calls from users and attempt to assist them with their information technology questions and problems
• Handle IT related documentation and make sure that all IT supplies are available
• Assist in gathering user requirements and developing appropriate reports for IT professionals
• Provide users with ongoing assistance in their information technology problems
• Provide support in setting up end-user training activities
• Ensure adherence to ICAP corporate standards, design and architecture  install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications, test and evaluate new technology
• Set up new users’ accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate) prioritize and manage many open cases at one time conduct electrical safety checks on computer equipment

Requirements
Education:

• University Degree or Diploma in Computer Studies 

Experience, Skills & Minimum Required Qualifications:

• Proven ability and experience in setting up LANs and telecommunications networks 
• Experience in supporting and management of LANs 
• Experience of Microsoft Server Administration 
• Experience in support Windows Operating System
• Proficiency in performing hardware and software installation procedures
• Patience and due diligence.
• Leads by example to motivate high performance of others 
• Very strong commitment to continuous learning.

Travel Requirements:

• Not Required

Method of Application

Interested and qualified? Go to ICAP on icapacity.icap.columbia.edu to apply