Protection from Violence Technical Assistant – Monguno at Norwegian Refugee Council (NRC)

Location: Monguno, Borno

Role and responsibilities
Generic responsibilities:
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Professional Development Plan.

• Adhere to NRC policies, tools, handbooks and guidelines.
• Implement assigned PfV activities in accordance with approved work plans, project targets, NRC SOPs and protection standards.
• Conduct protection monitoring, case management, referrals and Individual Protection Assistance (IPA) assessments within delegated responsibilities.
• Plan, prioritise and deliver field tasks on schedule, work under pressure with minimal supervision, and escalate delays and protection concerns promptly.
• Provide day-to-day operational supervision, coaching and task follow-up for Community-Based Protection Networks (CBPNs) in the assigned location.
• Prepare accurate weekly activity and protection monitoring reports, timely case updates and other reports requested by the PfV Officer.
• Maintain complete, accurate and securely stored protection case management, referral, monitoring and IPA assessment records in accordance with NRC information-management procedures.
• Apply protection principles, safeguarding, PSEA, anti-fraud and anti-corruption requirements; promote accountability and technical improvement.

Specific responsibilities:

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention.
This section shall be revised whenever a new employee is hired or the context changes significantly.

• Build respectful, trusted relationships with affected communities, CBPN members, community representatives and relevant duty bearers, ensuring safe, inclusive and accountable engagement.
• Conduct regular household and community-level protection monitoring, including interviews, focus group discussions and observation as appropriate; identify, document and analyse threats, vulnerabilities, capacities and emerging protection trends using approved tools.
• Identify people facing protection risks, assess needs safely and obtain informed consent for appropriate internal or external referrals; maintain referral tracking and follow up on outcomes without disclosing confidential case information.
• Facilitate accessible, age- and gender-sensitive protection information sessions with CBPNs and communities, using approved messages and safe communication approaches.
• Supervise CBPN day-to-day activities, agree weekly tasks, verify completion, review community feedback, provide coaching and ensure safe identification, information sharing and referral practices; promptly address gaps or misconduct through established channels.
• Directly undertake protection case management for assigned non-GBV/non-CP cases, including safe identification, informed consent, assessment, risk analysis, case planning, service coordination, follow-up and case closure, in line with approved SOPs and technical oversight.
• Conduct IPA protection-risk and eligibility assessments, document the causal link between assistance and mitigation of a specific protection threat, prepare case files and recommendations for authorised review and approval, and follow up on assistance and protection outcomes. Do not authorise or process payments outside delegated controls.
• Maintain complete and timely case notes, assessments, case plans, referral records and IPA documentation; safeguard confidential information, restrict access on a need-to-know basis and follow NRC data protection and safe information-sharing procedures.
• Maintain updated service mapping and functional referral pathways; coordinate with specialised protection, CP, VAWG and other service providers to facilitate safe, timely referrals and flag service gaps or urgent cases to the PfV Officer.
• Develop and implement weekly field work plans aligned with the PfV Officer’s priorities; submit weekly activity and protection monitoring reports, maintain indicator and case-tracking records, report urgent protection incidents immediately and contribute to monthly reporting and corrective action follow-up.
• Coordinate daily with the PfV Officer, case workers, local implementing partners, other NGOs, relevant government services and community structures to support quality implementation, avoid duplication and address operational constraints.
• Provide practical technical support and coaching to CBPNs and partner field teams within delegated responsibilities; raise technical quality concerns for review by the PfV Officer.
• Work closely with MEAL colleagues on data quality checks, participant feedback and complaints referral, verification and monitoring, while preserving the independence of MEAL functions and confidentiality of sensitive case data.
• Follow NRC security procedures, uphold professional boundaries and zero tolerance for exploitation, bribery, diversion, favouritism and falsification of records; immediately report suspected misconduct through approved channels.

Critical interfaces:
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Target communities and key external stakeholders at village or camp level
• Protection Team
• CC Teams in the geographical area of responsibility
• Protection from Violence Officer and Team Leader; case workers and CBPNs
• Local implementing partners, protection referral actors and relevant LGA coordination structures
• MEAL, Partnership and safeguarding/accountability focal points
• Recruitment and appointment to these positions are contingent upon confirmation of project funding. Any contract extension is subject to continued funding availability, performance and NRC operational requirements.
• Emergency Team in the geographical area of responsibility
• Support Team in the geographical area of responsibility
• Community Consultation and Referral Officer in the area office
• M&E Team in the area office

Scale and scope of position

Qualifications

• Relevant experience in community-based protection, protection monitoring, case management, referrals and/or IPA in humanitarian settings; practical experience directly engaging affected communities.
• Experience operating in complex, insecure or volatile contexts, with the ability to manage competing priorities and work under pressure with minimal supervision.
• Demonstrated ability to conduct protection assessments, document protection risks, maintain case files and apply safe referral procedures and approved SOPs.
• Sound knowledge of protection principles, confidentiality, informed consent, do no harm, safeguarding, PSEA and accountable, corruption-free programme delivery.
• Ability to supervise and coach CBPN members, organise weekly work plans, track tasks and targets, maintain accurate records and produce clear, timely reports.
• Good practical computer skills, including MS Word, Excel, email and digital data collection tools; ability to coordinate with MEAL and partners.
• Good written and spoken English for case documentation and reporting; ability to communicate effectively in relevant local languages.
• Experience from working directly with affected/local communities within an international or local organization in a humanitarian context.
• Previous experience from working in complex and volatile contexts.
• Knowledge of protection risks, humanitarian actors, service availability and community structures in Bama, Gwoza, Monguno or Madagali is an advantage.
• Knowledge of relevant local languages and experience coordinating with local NGOs, service providers and community-based structures.
• Ability to gather, record and manage data and information from different sources.
• Mastery of IT tools (MS Office package, internet, e-mail, etc.).
• Some knowledge of English.

Context/ Specific skills, knowledge and experience: 

• Knowledge of the context in the geographical area of responsibility is desirable but not essential.
• Knowledge of the local languages.

Behavioural competencies:
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect.

Performance Management:
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual.
The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework.