Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist person on the basis of need, regardless of creed, ethnicity or nationality works through local church and non-church partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS re-established presence in Nigeria m 2000 and currently focuses on agriculture, HIV and health extractives and governance, and peace building programming.
- Job Type: Full Time
- Qualification: BA/BSc/HND , MBA/MSc/MA
- Experience: 3 years
- Location: Abuja
- Job Field: NGO/Non-Profit , Project Management
Job Summary:
The Program Officer-ICT4MEAL, as a key member of the Country Program MEAL team, will provide a high level of first-line ICT4D/E support and MEAL operational support to CRS Nigeria Country Program. These include integrating various ICT4D initiatives, developing and operationalizing smart digital solutions for effective tracking of Project and CP-level KPIs and results (as applicable and appropriate), improving the efficiency of existing digital MEAL systems, coordinating the ICT4D/E efforts of MEAL unit and supporting the delivery of quality MEAL assistance to all CP Projects (in line with MPP 4.0) in timely version. The position will work closely with the ICT Department to ensure all digital MEAL platforms fully comply with Country and Agency data protection guidelines and procedures.
Roles and Key Responsibilities:
Digitization of Monitoring and Evaluation Tools
- Manage form licenses, user profiles, allocation and identify any changes and needs.
- Lead the development of digital data collection tools for the implementation of all surveys and studies associated with the CP Learning Agenda and needs assessments for prospective projects/opportunities. Provide technical assistance to country program staff in digitizing survey tools by using different CRS standardized platforms.
- Provide protocol for data audit to program managers and ensure it is properly conducted and documented as part of wider monitoring for learning initiatives in the CP.
- Provide suggestions, feedback, and corrections by standardizing different tools in relation to the global library, database.
- Assist CRS MEAL and partner Staff in digitization and designing of different monitoring tools and solutions to promote the culture of data use within the CP
- Optimize existing digital solutions to support Project Managers and teams in promptly complying with the agency MEAL policies and procedures.
- Support the MEAL coordinator in setting up, testing, and launching digitally smart MEAL systems that all relevant information requirements of project stakeholders.
Database Systems Administration and Management
- Serve as tech lead for the CP hotline establishment and implementation. This includes ensuring access control and management and liaising with the CRS service desk for quick resolution of challenges.
- Manage all ICT4MEAL platforms at CP-Level including CommCare, YouTrack, PowerBI, ArcGIS, RedRose, etc. and support smart integration of platforms for smooth implementation of projects and/or operation’s needs.
- Plan for and conduct privacy impact assessment for all relevant projects in the CP, support implementation of actions to mitigate risks of privacy breaches and support optimal compliance with extant data protection laws of Nigeria.
- Contribute to the MEAL team’s reporting effort periodically, according to the team and partners’ interests.
- Carry out documentation audit on Gateway and support all projects in maintaining up-to-date documentation on Gateway in line with Agency policies and guidelines.
- Support all CP projects to utilize appropriate Information Communication Technology for Monitoring, Evaluation, Accountability and Learning tools to track program performance innovatively using dashboards, regular data analysis, and document instances of strategic data use in the CP.
- Support data entry on Agency-designated reporting platforms.
Web-based Reports and Deployment of GIS
- Identify GIS data layers required for new projects and acquisition and apply such layers.
- Develop GIS maps per program requests for printing/online dissemination to support decision making, visibility and ensure accountability and transparency.
- Ensure the CP programming map is up-to-date and develop interactive story maps to showcase CP achievement on an annual basis.
- Support the CP in scaling the existing “remote monitoring initiative” to all CP projects especially those implemented in the security-challenged locations.
- Create and operationalize a bi-annual influence dashboard on priority CRS interventions in line with the “Magic Triangle” Framework.
Training and Support
- Provide ICT4D support and liaise with MEAL, Comms, ICT4D TA and technical staff to ensure quick resolution of ICT4MEAL issues.
- Provide training on all relevant components of the ICT4D platform to program staff, partners and enumerators.
- For all CP-led data collection initiatives, develop data management systems and mentor field enumerators on the proper use of the ICT4D platform and data collection.
- Train program staff to ensure effective use of ICT4MEAL platforms and solutions that are critical for the effective delivery of their tasks.
- Identify partners’ ICT4D capacity needs and closely support in addressing them.
Knowledge, Skills and Abilities
- Observation, active listening and analysis skills with ability to make sound judgment
- Good relationship management skills and the ability to work closely with local partners and community members
- Attention to details, accuracy and timeliness in executing assigned responsibilities
- Proactive, results-oriented and service-oriented
Preferred Qualifications
- Experience in participatory action planning and community engagement.
- Experience monitoring projects and collecting and analyzing quantitative and qualitative data.
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).
Key Working Relationships:
- Internal: ICT Manager and Officers, Project ICT4D Officers Project MEAL Managers, MEAL Officers, Program Managers, MarCom Coordinator, Feedback/Accountability Officers
- External: : Enumerators, Partner Staff, other organizations working on ICT4D
Basic Qualifications
- MA/MSc degree or BA/BSc degree in Computer Science/Database management/Data Science
- At least 3 years relevant experience for MA/MSc or 5 years relevant experience for BA/BSC degree in a related role within an international NGO
- Knowledge of technical principles and concepts in ICT4D with general knowledge of other related disciplines like Statistics humanity, and science to ensure a proper cross-sectoral approach.
- Certification in advanced database design, management, and deployment (Microsoft Technology Associate) is an added advantage.
- At least 2 years minimum experience working with relational database systems such as SQL, PostgreSQL, MSSQL or Oracle and a good working knowledge of SQL.
- Demonstrated experience in the development and administration of a database.
- Familiar with data collection technologies, such as CommCare, CSPro, Survey123, and other related data collection platforms
- Expert knowledge of GIS mapping and Geospatial analysis using ArcGIS is an added advantage.
- Proficiency in using MS PowerBi and other visualization software is an added advantage.
- Experience in capacity building of partners and frontline/field-based staff and communities on ICTs
