Program Manager, Accountability to Affected People At Translators without Borders


Program Manager, Accountability to Affected People At Translators without Borders

Contract duration: one year, with possibility of extension

Hours: Full-time

Location: Maiduguri, Borno state, Nigeria

Travel: 20-30% depending on COVID restrictions

Application deadline: 17 January 2022

Reporting to: Country Director, Nigeria

TWB/CLEAR Global is committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

We offer in addition to salary:

  • an innovative work environment within a diverse and passionate team
  • location-specific hardship allowance
  • accommodation
  • a 3-month R&R cycle, including additional leave payment
  • 20 days of annual leave and 10 days of floating holidays

The role

The Program Manager is a member of the Country Management Team. They design and oversee the implementation of TWB/CLEAR Global’s work on community engagement and accountability to affected people, ensuring program quality and coherence. The Program Manager leads and performance manages the program team to that effect. They have overall responsibility for establishing and maintaining programmatic partnerships with aid organizations, donors and other relevant actors. They provide support and assistance to the Country Director in donor communication, liaison with government and external representation and cover for the Country Director as needed.


Team management

  • Recruit, lead, inspire, develop and performance-manage the program team members, including other managers.
  • Contribute to and encourage a positive, innovative and supportive work environment.
  • Maintain open and professional relationships with the internal team, volunteers, partner agencies and donors.

Design and implementation of program strategies and plans

  • Lead on designing the AAP strategy under the supervision of the Country Director and in close collaboration with the global teams and other country programs.
  • Coordinate the implementation of an evidence-based, innovative and scalable program plan in close cooperation with the Country Director, with a special focus on two-way communication and making language technology available in marginalized languages.
  • Oversee the quality and timely delivery and monitoring of all programs and projects agreed with partners and donors.
  • Strategically develop and manage partnerships throughout the country program.
  • Lead on ensuring that TWB/CLEAR Global builds an evidence base on the importance and impact of taking language into account in humanitarian programing in northeast Nigeria, including through research.
  • Ensure that Monitoring, Evaluation, Accountability and Learning plans are developed and implemented for the Nigeria program, ensuring flexibility and innovation are incorporated and embraced, and that the program learns and evolves as humanitarian needs do.
  • Prioritize demonstrating the impact of CLEAR Global’s work in addressing language gaps in the humanitarian response in northeast Nigeria.

Humanitarian liaison, coordination and advocacy

  • Engage with humanitarian coordination and strategy development on AAP/CE, using existing evidence to ensure that issues relating to language are taken on board by key decision makers and included in strategic documents such as Humanitarian Response Plans, country strategies and any related funding appeals
  • If funding permits, chairing the AAP workstream of the AAP/CE/localiation WG
  • Represent TWB/CLEAR Global as and when delegated by the Country Director to build the organization’s profile in Nigeria, ensuring professional and productive engagement with local, regional, and national authorities, donors, and humanitarian and development partners.
  • Liaise with organizations to ensure that language is factored into their programming with TWB/CLEAR Global’s support.
  • Actively participate in humanitarian coordination forums.
  • Develop and contribute to TWB/CLEAR Global’s advocacy efforts.
  • Contribute to TWB/CLEAR Global’s external communication efforts to promote programmatic achievements and coverage and understanding of language issues in the media.

Fundraising and financial management

  • Proactively seek and pursue opportunities to expand the depth and breadth of the program in response to need. This includes potential geographical expansion, including to neighbouring countries.
  • Coordinate the developing, revising and adapting of project proposals.
  • Develop mutually beneficial partnerships/projects with humanitarian and development agencies to provide them with language services and advice.
  • Monitor and manage budgets in compliance with TWB/CLEAR Global’s and donor requirements.

Reporting and communication

  • Ensure TWB/CLEAR Global complies with donor reporting requirements, including writing narrative reports and working with the finance team to prepare financial reports.
  • Input into TWB/CLEAR Global’s overall International Program’s reporting as needed.
  • Coordinate the drafting and circulating of regular situation reports for TWB/CLEAR Global’s internal audience.

Any other duties relevant to the job description as needed

The role will evolve during the course of the initial deployment as projects and activities develop so flexibility and the willingness to adapt to constantly changing circumstances is important.

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The right candidate is an energetic team player and leader eager to take on the challenge of developing and managing an innovative program in a difficult environment. They should be a creative self-starter with a strong sense of initiative, experienced in humanitarian programming and enthusiastic about the importance of increasing access to knowledge through language. They agree with TWB/CLEAR Global´s core values and can work effectively in a diverse team in-country and virtually with team members based throughout the world.


  • Relevant university degree
  • 7+ years of project design and management experience,
  • At least 5 years experience in the humanitarian sector with a background in managing CWC/AAP programs
  • Demonstrated experience in program evaluation, accountability, and learning and research
  • Demonstrated experience of coordination within the UN cluster/sector architecture
  • Demonstrated experience of leading and managing high performing program teams
  • Demonstrated experience in financial management of institutional grant budgets over USD 1,000,000
  • Successful track record of effective fundraising, proposal development and reporting for major donors
  • Demonstrated experience of working and managing teams in volatile security contexts
  • Demonstrated listening and advising skills
  • Excellent communication and social skills
  • Excellent writing and presentation skills in English


  • Experience in the translation, interpreting, linguistics or digital communication sector
  • Knowledge of one or more of the languages of northeast Nigeria
  • Skills and experience in training design and delivery

Essential Aptitude

  • Willingness to live and work in a volatile security context
  • Strong ability to multitask, prioritize, and work independently with minimal supervision
  • Detail-oriented, thorough, accurate, able to meet deadlines under time pressure, and able to work quickly and steadily in a focused manner
  • Able to deal with frequent changes, delays, interruptions, and unexpected events; flexibility and can-do attitude
  • Demonstrates initiative, persistence, ability to problem solve, and enthusiasm for learning
  • Good interpersonal skills; able to work well in a team-oriented, collaborative, cross-functional environment
  • Ability to mediate, negotiate, and resolve conflicts constructively
  • Able to innovate to find creative solutions; willing to explore new technologies
  • Resourceful, able to get more out of small budgets


In northeast Nigeria, humanitarian organizations are working to support some 1.9 million internally displaced people (IDPs) and the communities hosting them. But language is a challenge: in this linguistically diverse part of the world, people forced from their homes don’t always speak the same language as the people around them. International aid organizations may lack the skills to communicate with everyone in their own mother tongue. They often also lack information about the language and communication needs of affected people.

TWB/CLEAR Global has been providing language services in northeast Nigeria for over three years, building humanitarian capacity for communication in the right language and format. A lot needs to be done. TWB/CLEAR Global in Nigeria is rapidly scaling up its teams and programs to support responders’ efforts to communicate more effectively, with funding from a range of donors and partnerships with key humanitarian responders. TWB/CLEAR Global is aiming to initiate programs in other parts of the country in the coming year.

We do not want one third of internally displaced people to lack information in their language. We do not want widespread communication gaps to compromise data quality. We do not want the too common reliance on written communication to exclude vulnerable groups.

So we innovate, we research, we bring unique expertise and approaches to:

  • Provide evidence to inform communication strategies, as we have just done with our report on audio communication for example and our latest report on community feedback mechanisms.
  • Promote accountability through two-way communication in the right languages. TWB/CLEAR Global helps tailor community feedback mechanisms to the language and communication needs of the most vulnerable.
  • Reduce confusion with multilingual terminology databases. TWB/CLEAR Global’s sectoral glossaries are available for free on a mobile web app with offline and audio capability.
  • Train interpreters and field workers. In 2021, we trained over 800 field workers in the basics of interpreting. This limits information loss and aids confidential, ethical support services. Language training for data collectors and program staff promotes data quality and program impact.
  • Improve understanding with plain language, translation, and audio. Clear content in plain language using pictures and audio benefits the widest audience. We offer written and audio translations, and support pictorial messaging.
  • Developing conversational AI in Kanuri and Hausa and other multi-lingual tech-enabled information and communications tools, like Shehu. Shehu has conversations with people, answering their questions and listening to their concerns about COVID-19.

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 80,000 community members translate millions of words of life-saving and life-changing information a year.

Core values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

  • Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.
  • Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
  • Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
  • Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
  • Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
  • Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.**

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