New Incentives is a US-based nonprofit committed to implementing health-related cash transfer programs to save lives in developing countries. Operating in Nigeria, New Incentives gives pregnant women with at-risk pregnancies conditional cash transfers, which encourage them to follow medical advice and treatment so that their children are born healthy.
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 2 – 3 years
- Location: Bauchi
- Job Field: Project Management
Job Summary
- We are seeking a Monitoring and Learning Officer to support the organization in conducting ongoing program quality assessments on New Incentives field activities.
- This position will review program implementation against organizational frameworks, assess protocol adherence, and evaluate stakeholder satisfaction.
- The ideal candidate works well independently, has excellent communication skills, and thinks critically.
- Success in this role will require proficiency in planning, organizing, and implementing field visits in a timely and professional manner.
- The ability to critically assess program quality and make targeted suggestions for improvement is imperative to success.
- Proficiency in Google Workspace (formerly G Suite) is preferred.
Key Duties and Responsibilities
Ensures Program Quality in the Field:
- Engages in several weekly field visits to disbursement and other activities
- Utilizes framework to assess program quality
- Assesses stakeholder and beneficiary satisfaction through qualitative interviews
- Document lessons learned and success stories
- Generate excellent reports on field activities
- Identify critical factors for success and support their translation into program policy.
Administrative and Field Related Roles:
- Assesses 2 clinics per day and reports back to the Expansion Coordinator via myday regarding their proficiency in customer service.
- Performs an in-depth review of field officers’ customer service, incorporated into training and, where relevant, protocol recommendations.
- Develop and implement training on customer service and the importance of good treatment of caregivers.
- Executes training for managers and field auditors on assessing customer service gaps.
- Equips staff with the skills needed to provide behavioral counseling intervention with beneficiaries. Strengthen and encourage interpersonal communication skills between health workers and the ABAE field officers.
- Reviews field officers’ performance dashboards to ensure a comprehensive understanding of field officers’ performance.
- Review clinic performance dashboards to ensure a comprehensive understanding of KPIs across all clinics.
- Report to the Expansion Coordinator on areas where refresher training is needed for field officers.
- Visits clinics at least once a week.
- Participates and conducts training sessions during field officers’ training.
- Carries out any other tasks issued by the Expansion Coordinator.
- Manages a system to track beneficiary and non-beneficiary feedback and complaints.
Key Requirements
Education and Work Experience:
- B.Sc or equivalent.
- 2-3 years relevant experience working in MEL
- At least 1-year prior experience working for a non-profit, charitable organization, or INGO.
- Experience conducting qualitative research.
Skills and Competencies:
- Strong communication and interpersonal skills (especially in Hausa)
- Excellent budget management skills.
- High ethical standards and integrity
- Ability to travel extensively
- Ability to identify gaps and recommend solutions
- Ability to manage multiple priority tasks
- Highly proactive with a very strong sense of accountability
- Proficiency in MS Word, MS Excel, MS PowerPoint, internet browsers, smartphones, and ICT in general. Using Google Docs, Google Sheets, and AppSheet would be a bonus.
Method of Application
Note
- Because the majority of our caregivers are women, women candidates are preferred for this role
- Candidates will be considered on a rolling basis and are encouraged not to wait until the deadline, as decisions for this position could be taken sooner.
- Disclaimer: Beware of fraudulent job offers. New Incentives – All Babies Are Equal Initiative does not charge a fee at any stage of the recruitment process.
