DKT International is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention. We have a challenging and inspirational mission to improve family planning in Nigeria through social marketing and promotion/ distribution of our products.
We are recruiting to fill the position below:
Job Title: Medical Detailer
Locations: Abuja (FCT), Lagos and Rivers
Employment Type: Full-time
Job Purpose
- To drive demand and increase the uptake of DKT Nigeria’s products by educating healthcare providers, patent and proprietary medicine vendors (PPMVs), pharmacists and other relevant customers on the appropriate use, benefits and availability of the company’s products.
- The Medical Detailer will conduct regular product-detailing visits, build customer relationships, identify sales opportunities and source customer orders.
- All orders generated will be documented and passed to the Sales team for processing, supply and fulfilment.
- The role is suitable for young science graduates with approximately 1–2 years of relevant experience who are enthusiastic about healthcare, willing to learn and interested in developing a career in pharmaceutical marketing and commercial operations.
Key Responsibilities
Medical and Product Detailing:
- Conduct regular detailing visits to doctors, nurses, pharmacists, PPMVs, private clinics, pharmacies and other approved customer outlets.
- Communicate approved product information, including indications, benefits, appropriate use, precautions and product availability.
- Explain product features and benefits using approved detailing aids, samples and marketing materials.
- Tailor product presentations to the needs and professional roles of different customer groups.
- Respond accurately to customer questions and refer technical or clinical questions outside the approved scope to the appropriate Clinical Services & Training or Regulatory team.
- Maintain current knowledge of DKT Nigeria’s products, competitors and market developments.
- Ensure all product communication complies with approved product information, applicable regulations and company policies.
Customer Engagement and Relationship Management:
- Develop and maintain a database of healthcare providers, PPMVs, pharmacies, clinics and other relevant customers within the assigned territory.
- Build productive customer relationships through regular visits, follow-ups and professional engagement.
- Identify customer needs, barriers to product adoption, stocking challenges and opportunities for increased product uptake.
- Support customer education activities, product presentations, roundtables and other approved market engagement initiatives.
- Build customer loyalty and encourage repeat orders through consistent engagement and follow-up.
Order Sourcing and Demand Generation:
- Identify customers with potential demand for DKT Nigeria products and generate qualified sales leads.
- Ask customers about product requirements, current stock levels, purchasing frequency and replenishment needs.
- Obtain and record customer orders, including products, quantities, customer details and other information required for processing.
- Submit confirmed orders and sales leads promptly to the Regional Sales Manager.
- Follow up with Sales on order processing, product availability and delivery status.
- Keep customers informed of order progress using information confirmed by the Sales team.
- Follow up after delivery to confirm customer satisfaction, identify repeat-order opportunities and route service issues to the appropriate team.
- Support the Sales team in identifying new accounts, reactivating dormant customers and expanding distribution within the assigned territory.
Market Intelligence and Competitor Monitoring:
- Collect relevant information on competitor products, pricing, promotional activities, customer preferences and market trends.
- Identify barriers to product uptake, including pricing concerns, availability, customer misconceptions and competitive pressure.
- Monitor product availability and stock-outs at visited outlets.
- Report counterfeit or suspected substandard products, inappropriate promotional claims and other significant market concerns through approved company channels.
- Provide actionable feedback to Business Development and Sales departments to support commercial decisions.
Territory Planning and Execution:
- Develop weekly and monthly customer visitation plans in consultation with the RSM & PM.
- Prioritise high-potential healthcare providers, pharmacies, PPMVs and other relevant outlets.
- Achieve agreed call-frequency and customer-coverage targets.
- Plan visits efficiently to maximise productive engagement and minimise unnecessary travel.
Reporting and Administration:
- Submit weekly activity reports as required.
- Maintain accurate records of customer visits, detailing activities, leads generated and orders sourced.
- Update customer databases and order trackers promptly.
- Submit market intelligence reports and customer feedback within agreed timelines.
- Maintain proper custody and use of company-issued devices, materials and other assets.
- Comply with company policies on expenses, business conduct, customer interactions and data protection.
Requirements
Desirable:
- Experience working with pharmacies, PPMVs, private clinics or healthcare providers.
- Exposure to pharmaceutical or healthcare product promotion.
- Experience generating leads, sourcing orders or working towards commercial targets.
- Familiarity with CRM systems or sales-reporting applications.
- Ability to communicate effectively in relevant local languages within the assigned territory.
Required Competencies:
- Communication: explains approved product information clearly and professionally.
- Learning agility: learns product knowledge, selling techniques and company processes quickly.
- Customer orientation: understands customer needs and follows through on commitments.
- Commercial awareness: recognises opportunities to generate demand and source orders.
- Relationship building: develops trust and maintains professional customer relationships.
- Planning and organisation: manages territory visits and follow-ups effectively.
- Persistence: follows up on leads and customer requirements consistently.
- Integrity: maintains accurate records and conducts business ethically.
- Teamwork: coordinates effectively with Sales and any other relevant team(s).
- Digital proficiency: uses mobile devices and reporting tools to record activities and customer information.
Training and Development:
Successful candidates will undergo structured onboarding covering:
- DKT Nigeria’s vision, mission, products and commercial strategy.
- Product knowledge and approved product claims.
- Medical detailing techniques and effective product presentations.
- Customer segmentation and territory planning.
- Consultative selling, objection handling and order sourcing.
- Customer relationship management and follow-up.
- Order documentation and handover to the Sales team.
- Pharmaceutical promotion, regulatory compliance and ethical conduct.
- Pharmacovigilance and reporting of product complaints or adverse events.
- Market intelligence, competitor monitoring and field reporting.
- Training will include classroom or virtual learning, role-play, knowledge assessments, supervised field visits and periodic coaching. Independent detailing should begin only after the individual has completed the required training and demonstrated acceptable product knowledge and compliance competence.
Working Relationships:
- Regional Sales Managers and Sales Representatives.
- Product Managers.
- Clinical Services and Training team.
- Regulatory and Pharmacovigilance team.
- The position links customer education with commercial demand generation, ensuring that market opportunities identified in the field are passed efficiently to Sales for conversion into product supply.
Authority and Role Boundaries:
The Medical Detailer may:
- Present approved product information.
- Identify and develop prospective customers.
- Source and document customer orders.
- Submit orders and leads to the Sales team.
- Provide market feedback and customer insights.
The Medical Detailer may not independently:
- Make unapproved clinical or promotional claims.
- Recommend products outside approved indications or the customer’s authorised professional scope.
- Approve discounts, credit terms or commercial commitments without authorisation.
- Promise stock availability or delivery dates without confirmation.
- Supply stock to or collect payments from customers.
- Provide clinical training or advice beyond their qualifications and authorised responsibilities.
Application Closing Date
23rd October, 2026.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Medical Detailer – Lagos” as the subject of the email.
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