The scope of work (SOW) sets forth the services to be provided by the Analyst, IT to Technical Advice Connect LTD/GTE (TAConnect), a non-profit organization registered and based in Nigeria to bring innovative solutions to the provision of Technical Assistance (TA) services to states in Nigeria.
Job Description:
The IT Analyst is responsible for the maintenance of the IT infrastructure through regular upkeep, security checks, and upgrades to maintain optimal systems and network performance. He/She will also be responsible for troubleshooting IT issues as they arise and advise the Specialist, Human Resources & Operations, on how new technologies can be used to improve and implement activities. He/She will provide IT support the state teams. He/She will also ensure adherence to TAConnects’ policies and donor regulations in the states.
Position Title: IT Analyst
Job Cadre: Analyst
Type of Employment: Full time, temporary cover, for one year
Organization: TAConnect, Nigeria
No. of Positions: 1
Location: Abuja, FCT, Nigeria
Principal Duties and Responsibilities (Essential Functions):
Hardware & Software Support
- Identify software and hardware issues and escalate them to the cIT analyst and work to ensure resolution.
- Perform IT hardware and Software Inventory and update these inventories where necessary.
- Setup devices (Laptop, phones) and access control for new staff.
- Set up projectors, printers, photocopiers, digital cameras, etc. for everyday office use and as necessary for meetings, etc.
- Install software applications (Antimalware, Office tools, Adobe, printer etc.) for new staff.
- Ensure that visitors (including staff from other locations, and consultants have the necessary IT support to enable them to carry out their official assignments during their visits.
- Perform quarterly preventative maintenance, including checking users’ OneDrive to ensure it’s being used and syncing.
- Prioritize and schedule problems, escalate problems (when required) for further resolution.
- Provide remote support for Staff in various state offices.
- Prioritize and manage multiple helpdesk cases and respond to user requests for service, troubleshoot problems and help develop basic solutions. Assist in database management and administration.
- Prioritize and manage multiple helpdesk cases and respond to user requests for service, troubleshoot problems and help develop basic solutions.
- Assist in database management and administration
- Maintains open communication and positive working relationships with staff and service providers
- Maintains open communication and positive working relationships with staff and service providers
Asset Management
- Communicate to project personnel the proper use of IT system and provide training as required
- Ensure accurate asset management at the office(s) by maintenance an accurate and up to date asset register and inventory tracking system, in close collaboration with the Compliance Specialist.
- Responsible to make sure that all assets (IT and office equipment) is correctly used.
- Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment.
Network Management
- Identifying and escalating network outages to the IT Analyst or the Service provider where necessary.
- Administration of Azure cloud-based server.
- Identify and escalate network device connection issues e.g. printers, scanners, to the IT Analyst.
- Assist in implementing network administration (Users and Groups, Rights Assignment, Active Directory (AD) Maintenance, Microsoft SharePoint and Dynamic AX, etc.).
- Monitor systems and network performances and roll out of new applications and information technology technical procedures
Perform all other tasks assigned by the Specialist, Human Resources; Operations and TAConnect Leadership
Job Qualifications
- Education: Computer Science, Information Technology or BEng. Computer Engineering, or related field. Professional certifications such as CCNA, Network +, and MCSE. (Other professional certifications) are an added advantage.
- Experience: Minimum of 6 years of work experience, 3 of which must be in IT operations in a medium to large development, projects and/or organizations.
- Experience working for an NGO, company, or donor implementer in Nigeria is preferred.
- Proficiency in Office Suite Application Administration, network systems and application administration.
- Good knowledge of networking technologies and diverse specification of printer support
- Proficiency in troubleshooting and resolving hardware and software problems and in research/application and understanding technical documentation.
- Knowledge of Microsoft Windows PC’s, Operating Systems, Servers, Printers & Mobile devices.
- Ability to learn quickly and adapt to changing technology.
- Strong problem-solving skills and good written and spoken communication skills in English, and any other local languages.
Supervision
The IT Analyst will report directly to Specialist, Human Resources and Operations.
Working Conditions/Duration of Assignment
This is a full-time position but a temporary cover for one year, based in Abuja, Nigeria.
How to Apply:
Qualified candidates should apply by sending their updated Resume, and their Cover
Letter detailing their interest in the position to [email protected] using the Job Title “Analyst, IT” as the subject while specifying the state of choice. All applications should be sent on or before 11:59 PM Nigerian Time, 18th October 2023. Applications will be reviewed on a rolling basis; therefore, early submission is advised. Only shortlisted candidates will be contacted.
