Under the direct supervision of the ICT Manager, the ICT Specialist 2 manages and organizes all ICT systems and services in the location where s/he is posted. S/he assists the ICT Manager in designing and installing ICT infrastructure. 

Main Duties and Responsibilities

• Participate in training ICT staff.
• Independently carries out large computer and telecommunications infrastructure projects according to ICRC standards.
• Provide technical support and training on ICT-related matters in the country or place of assignment.
• Installs, programs, adapts and maintains all professional ICRC Informatics equipment (computers, servers, printers, peripherals, internal networks, power systems, cabling, modem, connexons and internet facilities) respecting internal standards and procedures. Installs, programs, adapts and maintains all professional ICRC Telecom/Radio equipment (HF, VHF, UHF, modems, antennas, cabling, power systems, inverters, batteries and repeaters) respecting internal standards and procedures. 
• Plan, Implement all the ICT project in IT and Telecom Infrastructure.
• Timely response to helpdesk Level 1 and level 2 requests from the ICT ServiceDesk platform, and providing remote assistance to users with ICT problems if needed, and update the tickets in the system accordingly  
• Provide support to other field ICT technicians by answering phone calls or messages, reacting according to ICT policies and priorities. Repairs or organizes repairs of all broken ICRC Informatics, Telecom or Telephone equipment received in (or transferred to) the ICT Workshop and attributed to him for repair. 
• Maintain the workshop clean in order and secured. 
• Assist in monitoring, operation and performance of LAN/WAN connectivity and communication services 
• Assist users in software installation from ICT store and ensures proper software distribution, updates, and scripts installation  •             Know, respect and monitor ICT policies, procedures and standards set by GVA and ABJ in relation to use of ICT equipment 
• Ensure ICT inventory is updated regularly and maintains adequate stocks levels. 
• Look for and advices ICT coordinator on proper ways of managing the disposal of obsolete ICT and radio equipment locally
• Contribute actively to the quarterly ICT reporting.
• Maintain a list of all the fleet vehicles and updates the list with respect to the radio installed on the vehicle
• Follow up with fleet department to ensure the department is updated on status of all field vehicles in the view of enforcing a maintenance plan
• Draw up a maintenance plan and mobilizes ICT personnel to maintain the radio set-up in all the vehicles

Education and Experience Required

• Bachelor’s Degree or its equivalent in ICT domain (Electronics, Telecommunications, Computer science or similar field.
• Post Graduate/Master’s Degree is an asset

Desired profile and Skills

• Good knowledge of the geographically assigned environment.

How to Apply

• Send Curriculum vitae and contact details of three referees to [email protected]
• Clearly indicate “ABJ202100179 ICT Specialist 2 YOL” as the subject of your application (Applications intended for this role without this subject will not be treated)
• In the body of the mail, please indicate the following in the format as seen:
• Qualification(s)
• Current location
• Languages you speak
• Years of relevant experience

The deadline for the submission of applications will be 17.02.2021, 16:30hrs.  Late application will not be considered Only short-listed candidates will be contacted.

Equal opportunities shall be provided to all employees and applicants for employment based on their demonstrated ability and competence without discrimination based on race, colour, religion, sex, nationality, status, disability etc. 

(Female candidates are strongly encouraged to apply)

However, ICRC will not request for any monetary payments from applicants at any stage of the recruitment process.