Shalina Healthcare is a market leader in making quality healthcare products affordable and available across Africa. We achieve this by sourcing from WHO-approved production facilities in India and China and by focusing on our first-class distribution expertise. Shalina Healthcare is privately owned and part of the Shalina Group. We have been operating in Africa for more than thirty years. The Shalina Group is headquartered in Dubai and we have operating offices in Nigeria, Zambia, The Democratic Republic of Congo, Angola, Ghana, Republic of South Sudan, Kenya, Cameroon, Central African Republic, India and China. We employ over one thousand people worldwide. Shalina Group’s second business vertical is Shalina Resources, a minerals company located in Southern DRC. Shalina Healthcare is a market leader and we offer a wide basket of more than two hundred and fifty products. We participate in both the prescription and over-the-counter categories in a broad range of therapeutic groups, including anti-malarials, antibiotics, anti-inflammatory and nutrition. Our range includes both generic and branded generic products. Shalina Healthcare also offers a range of consumer products in the hygiene segment, most notable with our brand Germol. Our reputation as reliable manufacturers and distributors of healthcare products is reinforced every time we launch a new product into the market. It may be the first time the drug has been launched in the remote regions that we serve and we support this with regular continuing medical education campaigns for the doctors and nurses. Over the last thirty years, Shalina’s reputation as a quality healthcare provider in Africa has been well accepted by the medical community, who has no hesitation in prescribing Shalina products to their patients. We work closely with the local communities to help people live longer and healthier lives. None of this would be possible without the immense contribution of our dedicated employees.
- Job Type: Full Time
- Qualification: BA/BSc/HND, MBA/MSc/MA
- Experience: 12 years
- Location: Lagos
- Job Field: Medical / Healthcare
What you become a part of:
- The successful candidate will direct, administer, and coordinate activities of our Laboratory Operations in the region.
- The role encompasses service effectiveness, operational and technological development, continuous quality improvement and hands-on people management to drive our service into the future.
What to expect:
- Direct laboratory operations in the region to ensure operational profitability and the delivery of quality services to clients.
- Develop, monitor, and implement budgets and pricing programs. Maintain financial oversight of operations.
- Develop policies, practices, and standards to minimize and manage business risk to the company and customers.
- Bring standardization of processes/ SOPs and address unique needs separately.
- Drive implementation of the best-in-class practices for lab operations & quality to deliver outstanding customer experience.
- Drive continuous improvement projects and mindset throughout the labs, constantly evaluating and improving the efficiency of the laboratory operations.
- Drive high NPS, reduce lab error rates, bring-in new technologies to drive operational efficiency, give product/ technology inputs to enable operations and drive relevant accreditations.
- Lead individuals and work groups to continuously improve performance by creating an environment that ensures application of quality principles and techniques to achieve desired outcomes.
- Develops and implements equitable criteria and processes which meet company standards, for selection, evaluation, promotion and terminations of all staff within designated area(s) of responsibility.
Essential education, experience & skills:
- Bachelor’s degree in Life Sciences/ Medical Technology/ Immunology or any other relevant field, master’s degree in business management preferred.
- Minimum 12 years’ experience in laboratory operations management.
- Strong knowledge of laboratory operations, supported by a proven track record of career growth in laboratory leadership positions of increasing responsibility.
- Experience with regulatory and accreditation of laboratory operations.
- Proven experience in developing, implementing and monitoring performance against KPIs.
- A high level of intelligence, with a track record of grasping and solving complex issues quickly and effectively.
- Knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling.
- Flexible and agile in dealing with peak demands of the business.
- Good interpersonal skills.
- Self-starter with an ability to stay independently motivated and deliver the assigned mandate.
- Excellent communication skills with fluency in English (both, verbal and written).
- Experience working cross-culturally and cross-functionally with diverse colleagues across multiple locations and across time zones.
Method of Application
Send CV to [email protected]
