Grievance Redress Officer at Excellence Community Education Welfare Scheme Ltd/Gte (ECEWS)



Grievance Redress Officer at Excellence Community Education Welfare Scheme Ltd/Gte (ECEWS)


Excellence Community Education Welfare Scheme Ltd/Gte (ECEWS) is a leading indigenous non-profit organization dedicated to improving access to qualitative healthcare, Education and Economic strengthening services in Nigeria. Our staff includes expert in health, Education, Social works, youth, Civil Society and research. Our LOCATE project; a CDC/PEPFAR HIV prevention, care and treatment program is currently seeking qualified candidates for the following position: CLINICAL CARE SPECIALIST [Imo State] Overall Job Function: This position provides technical support for multidisciplinary HIV/AIDS care and treatment, working with organization clinicians and health facility- based site teams to implement care and antiretroviral treatment services.

  • Job Type: Full Time
  • Qualification: BA/BSc/HND, MBA/MSc/MA
  • Experience: 3 – 5 years
  • Location: Enugu
  • Job Field: NGO/Non-Profit 

Job Description

  • Under the supervision of the Grievance Redress Mechanism (GRM) Manager, the job holder will assist in overseeing the management and resolution of grievances received from community members, beneficiaries, and other stakeholders related to the project.
  • H/She will assist in ensuring that all grievances are handled in a timely, fair, and effective manner and that feedback is provided to the relevant stakeholders.
  • Perform any other duties as assigned.

Minimum Recruitment Standard

  • Bachelor’s degree in social sciences or its equivalent with at least 3 years of practical experience in national and/or international environmental and social safeguard assessments.
  • A Postgraduate degree will be an added advantage.             
  • Experience working with government institutions in Nigeria, expertise in conflict resolution, including setting up grievance mechanisms and negotiating solutions, expertise in participatory approaches to conflict resolution, understanding of traditional or customary means of conflict resolution and/or grievance redress at the service provision/utilization and community levels in Nigeria;            
  • Understanding of operational policies and grievance redress guidelines, legislative processes, and legal systems of Nigeria
  • Experience in high-level legal analysis through different legal analytical frameworks, policy and socio-economic analysis, social and environment assessment, and the application of safeguards policies.
  • Experience working in Enugu State will be an added advantage.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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