Job Title: DEC Guest House Manager
Department: Guest House
Opening Date:28/3/ 2025
Closing Date: 6/4/2025
Reports to: Executive Director
Oversees Whom: All DEC Guest House Staff
Location: Bauchi, Nigeria.
Development Exchange Centre (DEC) is a non-governmental, non-discriminating, non-profit, women-focused organization and established in 1987. It is Incorporated by Trust with the Corporate Affairs Commission (CAC)- (IT/Cert: 10826). The organization has an overarching mandate of providing socio-economic development services to women, groups, communities, and NGOs.
DEC’s Head Office is in Bauchi State, and it is currently operational in 24 States of Nigeria including the FCT, with a staff strength of 776 permanent employees.
DEC’s socio-economic enhancement Programmes cut across several sectors that touch the basic fabric of its target beneficiaries and includes education, health, economic/livelihoods, water/environment, good governance & peace building, and microfinance.
The DEC Guest House and Conference Centre is a social enterprise and subsidiary of Development Exchange Centre, an NGO owned by member women groups located in Bauchi, Bauchi State.
The DEC Guest House and Conference Centre was established to provide lodging, restaurant, and conference, seminar facilities for seminar/ workshop facilitators, visitors, tourists and locals.
The Conference Hall commenced providing services in 2005 while the Guest House commenced effective services in January 2013.
Summary of Position:
The experienced Guest House Manager shall oversee the daily operations of our Guest House. The ideal candidate will be responsible for ensuring exceptional guest experience, managing staff, maintaining facilities, and driving revenue growth.
Key Responsibilities:
- Guest Services:
- Ensures guest satisfaction and resolve complaints.
- Provides information and assistance with local attractions and services.
- Oversees provision of amenities, such as breakfast, laundry, and transportation.
- Staff Management:
- Supervises housekeeping, front desk, and maintenance of staff.
- Schedules and allocates tasks to ensure efficient operations.
- Conducts performance evaluations and provides feedback to team members.
- Facilities Management:
- Oversees maintenance and cleanliness standards throughout the property.
- Coordinates repairs and renovations as needed to maintain quality standards.
- Monitors inventory levels and order supplies in a timely manner.
- Financial Management:
- Develops and implements strategies to maximize revenue and minimize expenditure.
- Prepares and manages budgets, forecast, and financial reports.
- Analyzes performance metrics and identify areas for improvement.
- Marketing and Sales:
- Develops promotional strategies and campaigns.
- Monitors market trends and competitors to identify opportunities for growth.
- Cultivates relationships with local businesses and organizations to drive bookings.
Qualifications and Experience for the position:
- Bachelor’s degree/ HND in Hospitality Management, Business Administration, or related field.
- Proven experience in Hospitality Management, with a minimum of three (3) five [5] years in supervisory role.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem solving and decision-making abilities.
- Proficiency in property management, software and Microsoft Office Suite.
- Flexible schedule, including weekends and holidays, as needed.
- Ability to prioritize tasks, delegating when appropriate.
- Excellent report writing and time management skills.
Method of Application:
Suitably qualified candidates should forward their detailed resume/CV and cover letter in a single file to: [email protected] in a word document or PDF format (as any other format would not be considered) using the Job Title as the subject of the email.
Note:
- DEC is an equal-opportunity employer. Only applications submitted through the given channel and within the given period will be considered.
- DEC brings to the attention of the public that applying for any position is free of charge. No processing fee is required for your application.
- You are not to give any kind of gratification to submit your application.
- Any person found to be paying for or giving any form of gratification will be disqualified. You are requested to report any person demanding/giving payment or gratification for either submitting or processing the forms via [email protected].
- Only successful candidates will be contacted at every stage.
