The main philosophy of the Tony Elumelu Foundation is based on our Founder’s desire to empower a generation of successful for-profit entrepreneurs who drive Africa’s economic and social transformation.
Experience2 years
Location Lagos.
- We are looking for a Stakeholder Experience Executive who would provide an outstanding experience to our entrepreneurs and key stakeholders.
Responsibilitie(s):
- Create an outstanding service experience whenever stakeholders engage the Foundation either physically, via email, phone call, TEFConnect, social media etc.
- Ensure all queries flowing into the Foundation are responded to, resolved, and closed in a timely manner.
- Develop stakeholder satisfaction goals and coordinate with the team to ensure they are consistently met.
- Develop and manage the Foundation’s FAQ/Chatbot portals.
- Provide all service activities report on a weekly basis with recommendations on areas for operational improvement.
- Provide complaints/enquiries trend analysis report and share with the TEF team.
Qualification/Experience Requirement(s):
- B.Sc degree holder in any relevant course
- Minimum of 2 year experience in similar roles across Technology and Innovation, corporate sector, experience in varied African markets, and NGOs.
- The ability to speak French will be an added advantage.
Method of Application
Interested and qualified? Go to Tony Elumelu Foundation on recruitment.hh-converge.com to apply
