In 1993, a group of passionate and concerned private sector leaders representing key economic sectors conceived the Nigerian Economic Summit (NES) and sustained it as a platform for bringing together private sector leaders and senior public sector officials to discuss and dialogue on the future of the Nigerian Economy. Three years later, in 1996, the Nigerian Economic Summit Group (NESG) was established and incorporated as a non-profit, non-partisan private sector organisation with a mandate to promote and champion the reform of the Nigerian economy into an open, private sector-led globally competitive economy. Over the years, NESG has achieved significant progress in the areas of research outputs, execution of programmes, seminars, conferences and workshops aimed at facilitating the formulation and implementation of social and economic reform programmes for the growth and transformation of the Nigerian economy. NESG has emerged as the most notable platform for public-private dialogue in Nigeria. During this period, the Group has established an excellent working relationship with the Government of Nigeria, the public sector, private sector, and other stakeholders.
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Location: Lagos
- Job Field: Customer Care
Job Summary:
- As a Customer Relationship Analyst, you will play a vital role in ensuring that our customers have a positive and satisfying experience with our company.
- You will be responsible for analysing customer interactions, feedback, and data to identify opportunities for improvement and drive customer loyalty.
- This role requires a combination of analytical skills, communication skills, and a genuine passion for delivering exceptional customer engagement.
Key Responsibilities:
Customer Data Analysis:
- Analyse customer data, feedback, and behaviour to identify trends and patterns.
- Use data to develop insights into customer preferences, needs, and pain points.
- Collaborate with cross-functional teams to translate insights into actionable strategies.
Customer Feedback Management:
- Collect, organize, and analyse customer feedback through surveys, reviews, and other channels.
- Identify recurring issues and recommend improvements to enhance the customer experience.
- Monitor and report on customer satisfaction metrics.
Customer Engagement and Retention:
- Develop and implement strategies to engage with customers and build long-lasting relationships.
- Create personalized customer experiences through targeted communication and outreach.
- Identify opportunities to increase customer retention and reduce churn.
Process Improvement:
- Work closely with relevant departments to streamline and optimize customer-facing processes.
- Suggest and implement improvements to enhance efficiency and effectiveness.
Communication and Training:
- Collaborate with customer service teams to ensure consistent communication and support.
- Provide training and guidance to employees on customer-centric practices.
Reporting and Documentation:
- Maintain accurate records of customer interactions and data.
- Generate regular reports and presentations to communicate findings and recommendations.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field (Master’s degree is a plus).
- Proven experience in customer service, data analysis, or a related role.
- Strong analytical skills and proficiency in data analysis tools/software.
- Excellent communication and interpersonal skills.
- A customer-focused mind-set with a passion for delivering outstanding customer experiences.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in using CRM software and Microsoft Office Suite.
- Attention to detail and strong organizational skills.
Method of Application
Interested candidates, email your resump and a cover letter to [email protected] with “Head of Research Application” in the subject line.
