About the Organization:
Young Prodigy Humanitarian Organization (YPHO) is a non-profit humanitarian organization dedicated to improving the lives and well-being of vulnerable and
marginalized populations across Nigeria. With a strategic focus on Camp Coordination and Camp Management (CCCM), mainstreaming protection, Water, Sanitation and Hygiene (WASH), governance, and environmental sustainability, YPHO delivers life-saving and lifesustaining programs through a rights-based and inclusive approach.
YPHO works closely with communities, government agencies, and international partners to promote resilience, dignity, and self-reliance among populations affected by conflict, displacement, and poverty.
Location: Gwoza & Dikwa Borno State
Duration: 6Months (Renewable)
Closing Date: 20th November 2025
Position Summary : The Community Feedback Mechanism (CFM) Officer is responsible for ensuring that affected communities have safe, confidential, and accessible channels to share their feedback, complaints , and suggestions about the organization’s programs and activities.
KEY RESPONSIBILITIES :
- Manage and maintain community feedback and complaint channels (hotlines, helpdesk, suggestion boxes e,t,c).
- Record , categorize, and track all feedback and complaints in a confidential database.
- Refer issues to to relevant departments and ensure timely follow-up and resolution.
- Provide feedbacks to communities on action taken.
- Support awareness sessions to inform communities about their rights and feedback options.
QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree in Social Sciencies, Communication, Community Development or related field.
- Minimum of 2-3years of relevant experience in accountability, community engagement, MEAL experience preferably in NGO settings.
- Strong Understanding of Accountability to Affected Populations(AAP) and humanitarian principles.
- Proficiency in data collection and analysis tools (e,g kobo, Excel or CRM system.
- Ability to handle sensitive information confidentially and ethically.
How to Apply:
Qualified candidates should send their CV and Cover Letter as one PDF document to :
[email protected]
Subject line: “Community Feedback Mechanism Officer Gwoza-Dikwa”
