Danuwa Empowerment Foundation is a dynamic nonprofit organization committed to creating a society of equal opportunities and dignified life for all. We empower youths, women, girls, and vulnerable groups through integrated services, advocating for their rights and fostering sustainable change. With a passion for social justice, we implement innovative programs and initiatives that address education, healthcare, WASH, gender equality, and economic empowerment. Our collaborative approach brings together communities, partners, and stakeholders to create a positive and lasting impact. Together, we strive to build a more inclusive, equitable, and empowered world for everyone.
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 2 years
- Location: Katsina
- Job Field: NGO/Non-Profit
Job Overview
- DANUWA is dedicated to improving access to preventive, risk mitigation, and response services for survivors of sexual and gender-based violence (SGBV) in Katsina State.
- We are seeking a dedicated CFRM Officer to manage the complaint and feedback mechanisms, ensuring that beneficiaries and staff can report issues safely and confidentially.
Responsibilities
- Develop and implement a robust complaint, feedback and response system.
- Ensure all complaints are logged, addressed, and resolved promptly.
- Conduct regular community consultations to gather feedback.
- Train staff and community members on feedback mechanisms.
- Prepare reports on feedback trends and resolutions.
Qualifications
- Bachelor’s degree in Social Sciences, Communication, or related field.
- Minimum of 2 years of experience in a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and facilitation skills.
- Commitment to confidentiality and ethical standards.
