Organization: Norwegian Refugee Council (NRC) Nigeria
Consultancy Duration: 21 Days
Location: Nigeria (covering all NRC areas of intervention)
Application Deadline: Monday, 14th August 2025 by 12:00 p.m. (Nigeria Time)
Submission Email: [email protected]
Subject Line: ITB 30/NRC-NAT/NG/2025 – Development and Implementation of an E-database (web based) and mobile documentation Application for CFM
Project Background
To enhance accountability, NRC Nigeria is developing a centralized, digital Community Feedback Mechanism (CFM) system. Currently, feedback tools are fragmented and paper-based, leading to inefficiencies. Funded by NORAD, this initiative aims to introduce a web-based CFM e-database and a mobile documentation app, allowing secure, real-time collection and analysis of complaints and feedback across NRC’s locations.
Consultancy Purpose
The consultant will lead the design, development, and deployment of a secure, user-friendly, and scalable CFM system that includes:
- A web-based database and feedback submission portal
- A mobile application for offline documentation
- An admin dashboard with analytics and reporting tools
- Data protection features aligned with global AAP and humanitarian standards
Scope of Work
The consultant is expected to:
- Design a simple, multilingual, and offline-compatible feedback platform
- Build secure backend systems and data storage
- Develop a mobile app for data entry and community interface
- Create dashboards, analytics tools, and export/reporting features
- Train NRC staff on usage and support
- Provide secure hosting and data backup services
Key Deliverables
- Inception Report (Due within 2 days post-contract): Includes project plan, security measures, and hosting protocols
- Fully functional web-based CFM system and mobile application
- Admin dashboard with tracking, tagging, alerts, and visual reports
- Training materials and user manuals
Expected Outcomes
- Improved real-time decision-making with dashboards
- Wider access for communities through mobile/web/offline inputs
- Strengthened data protection and transparency
- Full alignment with global humanitarian accountability standards (CHS, IASC, SPHERE)
Required Consultant Profile
- Degree in IT, Computer Science, or related field
- Proven experience with database/app development, preferably in the humanitarian sector
- Strong understanding of UI/UX design, data privacy, and AAP standards
- Familiarity with secure digital platforms and field-based tools
- Excellent documentation and training skills
How to Apply
Interested candidates should submit the following documents to [email protected] by Monday, 14th August 2025 at 12:00 p.m. (Nigeria time):
- Technical Proposal (Max 4 pages), including methodology and detailed budget
- Proposed Work Plan and Availability
- Company Registration (CAC), TCC, and Company Profile
- CVs of Key Staff
- Evidence of Similar Projects
Important: Applications must have the title “ITB 30/NRC-NAT/NG/2025 – Development and Implementation of an E-database (web based) and mobile documentation Application for CFM” in the email subject line. Late applications will not be accepted.
Ethical Standards & Data Security
NRC emphasizes ethical standards in data collection and management. All personnel involved must adhere to NRC’s Safeguarding Policy and Code of Conduct. Training will be provided on ethical data handling, confidentiality, and security practices to ensure a safe environment for all respondents and stakeholders.
Contact for Enquiries
For questions regarding this consultancy, please contact: [email protected]
