Nigeria is Africa’s most populous country and the 7th most populous country in the world with over 175 million people. Nigeria has continued to grow, urbanize, and modernize and it is projected that at its current growth rate, it will reach a population of about 450 million people by 2050 and will be the 3rd most populous country in the world. However, Nigeria also stands at number ‘2’ in the world for number of people living with HIV-with about 3.3 million infected. At present, 45% of the entire population is younger than 18 years old, which has serious and important implications for Nigeria’s population growth. One can postulate that in the next ten years, almost half of Nigeria’s population will be reaching reproductive age. At the moment, approximately 45 million Nigerian women are of reproductive age and maternal mortality rates are high at 630 deaths/100,000 live births and neonatal mortality rate at 39 deaths/1000 births. Furthermore, 20% of Nigerian women report an unmet need for family planning and total fertility rate is high at 5.7 children per woman. Nigeria currently has a contraceptive prevalence rate (CPR) of 17.5% CPR but Nigeria’s Minister of Health has made reaching 36% contraceptive prevalence rate by 2018, a national goal. DKT Nigeria will contribute to reaching that goal by providing a variety of contraceptive options such as condoms, IUDs, oral contraceptives, emergency contraceptives, injectables and implants, using innovative marketing. In addition, DKT will target adolescents with youth-friendly reproductive services by branding and promoting products that will take into play the multi-cultural character of Nigeria, and through advertising especially via modern market advertising like social media. DKT will help Nigeria realize its female reproductive health goals by providing effective, safe, affordable and quality contraceptive products aimed at reducing misconceptions about birth control, increasing HIV prevention awareness and confronting HIV transmission, increasing contraceptive options, ease of choice and accessibility through innovative marketing strategies and wide distribution across the country. DKT will distribute these products using a social marketing approach, which leverages the private and public sectors, targets the urban and rural communities and promotes open communication and re-education about family planning, sex, and birth control. In 2014, DKT Nigeria sold over 16 million condoms, more than 60,000 IUDs, and became one of the first programs globally to offer Sayana Press injectable contraceptives, selling 18,900. This translates into 871,927 couple years of protection.
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 3 years
- Location: Lagos
- Job Field: Medical / Healthcare
DESCRIPTION: DKT NIGERIA is set to recruit Call Centre Nurse based in Lagos state. We are looking for a smart, dynamic, self-motivated, creative and committed individual to fill this position.
Key Accountabilities/Responsibilities
- Handle call-centre medical related escalations.
- Ensure timely, accurate logging of calls, enquiries and downtimes.
- Achieve 90-100% customer satisfaction.
- Ensure effective monitoring and improvement of referrals through continuous customer satisfaction surveys and generation of testimonials.
- Compliance with complaint resolution procedure- 100% close-out of complaint calls received.
- Following up on call referrals to enhance customer experience.
- Promote product knowledge and compliance with respect to all applicable processes.
- Promoting call centre best practices.
- Appropriately manage callers side effects.
- Apply user centric model to ensure that callers/clients are appropriately guided on their contraceptive journey.
Qualification / Experience
- Bachelor’s degree in Nursing, School of nursing.
- Minimum of 3 years call-centre experience.
- Strong and polished communication skills.
- Experience in family planning, sexual and reproductive health is an advantage.
- Proven experience working in a demanding and fast-paced environment.
- Ability to communicate in either Yoruba, Igbo or Hausa language fluently is an advantage.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
