Peace Restoration and Integral Global Development Initiative (PRIDE) is a Non-Profit National Organization, born out of passion for the well-being of the vulnerable women and children in the Nigerian society, especially in the NE Nigeria. With special interest in reducing suffering in the society in times of crisis. This crisis may be as a result of conflict or natural disaster. The organization is currently focusing its attention on the NE Nigeria. With special emphasis on the BAY (Borno, Adamawa and Yobe) State. Nigeria is a developing country as a result, there numerous challenges associated with this stage of developmental process…
Job Title: Accountability Officer
Location: JERE/Maiduguri
Employment Type: Volunteer
Responsibilities:
- Systematically analyse and follow-up the complaint mechanisms in all country bases by supporting and reinforcing the existing accountability tools.
- Receiving the complaints through the different tools and processes put in place and keeping the database of complaints updated and available for PRIDE’s investigations.
- Refer to relevant actors and senior managers in case of misconduct or breaches of the rule, following the established pathways.
Specific Duties:
- Ensure the reinforcement and/or development of effective and sustainable accountability mechanisms, including the complaint and feedback mechanism for program beneficiaries/stakeholders in collaboration with the Heads of Field Office, PM, and Coordinators.
- Ensure that clear SOPs are in place for the collection and processing of feedbacks and complaints through modalities that are easily accessible to beneficiaries, volunteers, and staff;
- Conduct investigations (at all level) related to complaints, in compliance with PRIDE internal policies, and producing all relevant investigation documents, if required;
- Ensure that data resulting from the feedback and complaint mechanism is properly archived and analysed on a regular basis;
- Ensure that the community engagement is done in an appropriate and respectful manner, managing expectations and providing a transparent client-oriented service;
- Immediately refers to the PSEA focal point for any SEAH (sexual exploitation and abuses, harassment) suspected or confirmed the incident.
- Immediate referral of survivors of SEAH to the relevant actors in the Mission for follow-up.
Qualifications
Education:
- Bachelor’s Degree in Social Studies, Humanitarian Actions, Humanitarian International Law, or any other Juridical discipline.
- A Master’s Degree is a plus.
Professional Experience:
- Minimum 3 years of relevant working experience with at least 1 year in a senior accountability role.
- Minimum 2 years of experience working in the humanitarian field.
- Information Management Systems expertise (e.g., Database management or data analysis software skills).
- Experience in the accountability process and complaint mechanisms.
- Proven experience in building the capacity of a team and good managerial skills.
- Experience and ability to train others, facilitate workshops and transfer knowledge.
- Experience and ability to conduct internal investigations on site
Professional Requirements:
- Proficiency in reporting
- Proficiency in MS Office (i.e., Word, Excel, Outlook, etc.)
- Planning and Organizing (ability to work under pressure to meet tight deadlines, with peaks of heavy workloads.
- Strategic vision.
- Driving and achieving results.
- Teamwork (Ability to delegate and work in a team).
Languages:
- Fluency in English
- Knowledge of Hausa is desirable
Personal Requirements:
- High integrity.
- Excellent Communication Skills.
- Relationship building.
- Very good diplomatic & negotiation skills.
- High Flexibility and adaptability.
- Ability to take initiative.
- Problem-solving and decision making; ability to create solutions to operational problems.
Leadership:
- Developing and motivating staff.
- Humanitarian motivation and commitment to PRIDE values.
- Respect of PRIDE policies and procedures.
- Strong commitment to beneficiaries’ best interests.
